Loss Mitigation Administrative Specialist

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. No Job ID. Remove boilerplate. Need to preserve substantive info. Let's parse the posting: - Intro paragraph: "Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Provide assistance to loss mitigation department as needed." That's about the role/company. - Compensation: "Compensation This role is a non - exempt position with a targeted salary range of $18 to $21 hourly. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location." - Then a list of duties: "Perform general clerical duties and office support: photocopying, filing, and faxing." Then "Essential Functions" list many items. - Then "Qualifications" list: "Excellent verbal and written communication skills required. Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required. Commitment To Company Values. Customer Service - Proactive attention to each person Integrity - Do and say what's right Respect - Treat others with dignity Collaboration - Listen and work together Learning - Seek knowledge and strive for improvement Excellence – Deliver the unexpected" - Then "Supervision Job Scope: ..." This seems like more details about role; maybe part of Responsibilities or Requirements? Could be part of "Requirements" or "Job Scope". We'll treat as part of Responsibilities maybe. - Then "Requirements" list: many bullet-like sentences. - Then benefits: "Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match." - Then EEO line and REQ#: we drop. We need sections: About the role (intro), Responsibilities (essential functions + clerical duties + supervision?), Requirements (the list under Requirements), Qualifications (the list under Qualifications), Benefits (benefits sentence), Pay (compensation sentence), Schedule (maybe mention work week Monday-Friday). The posting says: "Work is primarily performed during the business week, Monday - Friday." That's schedule info. We must not create sections with filler like "commensurate with experience". We have actual content. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to decide what goes into each section. About the role: intro paragraph(s) about company and role. Could be two paragraphs: first about company, second about providing assistance to loss mitigation department as needed. We'll combine into

  . Responsibilities: list of essential functions and clerical duties and supervision details. We'll extract bullet items. Let's list responsibilities from text: - Perform general clerical duties and office support: photocopying, filing, and faxing. - Overnight orders and track trial payment plans for all workouts. - Assist with mailing Loan Modification Agreements. - Ordering f/c fees and following up until received. - Assist with permanent Loss Mitigation documentation on I5. - Mail copy of fully executed Loan Modification agreement to borrower. - Maintain office supplies inventory and placing orders when needed. - Create loss mitigation folder for analyst/order credit report. - Coordinate department meetings. - Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter. - Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues. - Assist with internal and external audit requests. - Assist loss mitigation intake team with duties as needed. - Communicate effectively with individuals and teams to ensure high quality, timely response, and resolution to issues (duplicate? but keep) - Assist with internal/external audits and compile pre/post-findings to investors, including CFPB. - Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements. - Prepare and submit all mortgage insurance and investor reporting for FNMA, FHLMC, FHA, VA and USDA throughout each month. - On a daily basis, review NSF reports that require individual account analysis; identify and issue any necessary HBR letters for the states of CA, NV & WA and delinquency and state specialty letters as required by state regulators. - Review the payment exceptions received in-house; perform account analysis to determine any necessary repayment arrangements, possible update of HBR letters or risks of invalidating foreclosure activity. - Provide training for both new and existing employees. - Handle notarization processes with expertise. - Provide posting instructions and review of NSF/Returned checks requiring the reissuance of HBR letters to the Cashiering Department, when necessary. - Provide reinstatement quotes. - Post trial plan payments received into investor systems. - File for FNMA reclass on loans where necessary. - Administer stop codes preventing outbound collection efforts monthly to ensure accounts are coded in compliance with customer repayment agreements; remove codes as necessary. - Other duties as assigned. Also supervision details: "Supervision Job Scope: Responsible for understanding the department/area goals and how own job contributes to achievement of these goals. Complexity: Problem solving involves evaluating and selecting from established practices and standards; Decisions and actions related to the budget must be referred to the supervisor/budget manager. Impact: Decisions and actions impact the results of own work team. Interaction/Supervision: Work is monitored under general supervision of supervisor and by following established, specific procedures described by supervisor; May act as a guide to less experienced staff in similar role and/or student employees; generally does not have formal responsibility for overseeing others." We could include supervision as part of Responsibilities or maybe a separate section? There's no heading for Supervision in allowed headings; we could fold into Responsibilities. Requirements: list from "Requirements Work is primarily sedentary; mobility in an office setting.Frequent use of computer keyboard and mouse.Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.Office environment – moderate noise, no substantial exposure to adverse environmental conditions.Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.Work is primarily performed during the business week, Monday - Friday." We need to turn into list items. Could break each sentence into

• . Qualifications: list: "Excellent verbal and written communication skills required. Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required. Commitment To Company Values. Customer Service - Proactive attention to each person Integrity - Do and say what's right Respect - Treat others with dignity Collaboration - Listen and work together Learning - Seek knowledge and strive for improvement Excellence – Deliver the unexpected" We could treat each bullet as separate
• . The "Commitment To Company Values." is a heading then list of values; we could make sub-items? But we just need a simple list; we can include each value as separate
• . However the instruction: Use
  • for any list of duties/requirements/benefits. For qualifications, it's also a list; we can use
    • . Benefits: "Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match." We can make a
      • for each benefit item. Pay: "Compensation This role is a non - exempt position with a targeted salary range of $18 to $21 hourly. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location." We can put into

        . Schedule: "Work is primarily performed during the business week, Monday - Friday." Put into

        . Now we need to output only HTML fragment, no /, no markdown. We'll produce sections in order: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. Check if any section lacks real content: all have. We must not repeat job title. Not include REQ#. Let's craft. About the role: two paragraphs? Could combine into one

        with two sentences.

        Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Provide assistance to loss mitigation department as needed.

        Responsibilities:

        Responsibilities

        then
        with each duty as
        • . Need to ensure we don't duplicate similar lines (like communicate effectively appears twice). We'll keep both but could deduplicate? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicated lines are to be removed? It says "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So duplicated lines should be removed. There is a duplicate line: "Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues." and later "Communicate effectively with individuals and teams to ensure high quality, timely response, and resolution to issues". They are similar but not identical; still could be considered duplicated? Safer to keep both? Might be considered duplicated lines; but they are slightly different wording. I'd keep both to be safe. We'll list all. Requirements:

          Requirements

          with each sentence. We need to split the requirements paragraph into sensible items. Let's extract sentences: - Work is primarily sedentary; mobility in an office setting. - Frequent use of computer keyboard and mouse. - Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. - Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. - Office environment – moderate noise, no substantial exposure to adverse environmental conditions. - Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. - This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. - Must be able to adhere to process protocol. - Must be able to apply established protocols in a timely manner. - Work is primarily performed during the business week, Monday - Friday. Note the last about schedule also appears in schedule section; but it's also a requirement. We'll keep it in Requirements; schedule section can still have it but might duplicate. The instruction says remove duplicated lines. So we should avoid duplicating the schedule line in both Requirements and Schedule. Since schedule section is separate, we could move schedule line to Schedule section only, and not include in Requirements. However the requirements paragraph includes that line;