Loro Piana, Seasonal Store Support Specialist, Dallas TX

About the role

As a Seasonal Store Support Specialist at Loro Piana, you will support the store team to deliver an elevated shopping experience. You will coordinate with team members to address client inquiries, apply product expertise, manage transactions, and assist with operational tasks across the business. Your passion for luxury goods and building client relationships will help achieve key business objectives.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance aligned with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining strong product knowledge to elevate the client experience.
• Build meaningful client relationships via emails, hand‑written notes, phone calls, and the clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Maintain store displays in line with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure merchandise is properly replenished, well‑maintained, and easily accessible.
• Provide exceptional operational and administrative support to client advisors, contributing to overall business success.

Requirements

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.