Loro Piana, Client Advisor - Palo Alto

About the role

We are seeking a Client Advisor to join our team at Loro Piana, an Italian luxury Maison founded in 1924 known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. As a client advisor, you will play a crucial role in driving sales growth and delivering exceptional service to our clients within the LVMH group.

Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Requirements

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Benefits

• Medical, dental, and vision coverage.
• Fertility support, adoption, and surrogacy reimbursement.
• Tuition reimbursement.
• 401K match.
• Headspace mental health support.
• Generous product discount.
• Exclusive LVMH discounts and other tailored perks.

Pay

$25.00 to $30.00 USD per hour.