Longo Lexus Product & Delivery Specialist

About the role

We are seeking a Lexus Delivery Specialist to join our dynamic team. This role requires a strong commitment to delivering exceptional service and ensuring our guests are fully informed about the features and benefits of their new Lexus vehicle.

Responsibilities

• Inspect vehicles to detect damage and confirm the presence of accessories listed on the invoice.
• Ensures vehicle serial numbers match those on the delivery paperwork.
• Completes delivery paperwork/electronic transaction in a timely manner as defined by dealership.
• Arrives on time to scheduled appointments and maintains constant communication with the designated sales personnel on each vehicle delivery reporting back on any issues, concerns, or schedule changes.
• Stays current with all product knowledge, especially with regard to new features, accessories and the benefits and convenience for our guests.
• Introduces guests to dealership operations, including the service and parts departments, to emphasize to guests the quality and efficiency of the dealerships service operations.
• Maintain and achieves the sales and guest satisfaction objectives set by management.
• Perform other administrative duties as assigned by management.

Requirements

• A high school diploma or equivalent.
• A minimum of one (1) year customer service experience in the automobile or technology industries, preferred.
• Knowledge of vehicle leasing principles; basic mathematical concepts (such as add, subtract, divide, multiply, and percentages); equity values and depreciation; and laws that govern retail automotive sales.
• Ability to coordinate activities with other employees (team player); read and comprehend instructions and information in the English language; learn and understand the federal, state, and local laws which govern retail auto sales; use good judgment in challenging situations; pay attention to detail; follow-up with guests and employees; work well with the public; communicate in a professional manner on the phone, internet and in person; use standard office equipment.
• Valid California driver’s license and maintain an acceptable and safe driving record.

Qualifications

• Frequent bending, stretching, twisting, reaching with body, arms, and legs; stooping, kneeling, crouching, crawling.
• Talking or hearing.
• Working outdoors in all weather conditions including low and high temperatures, precipitation and wind, noisy environments, and small and/or enclosed spaces.
• Moving objects up to 50 pounds.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Operating motor vehicles and/or heavy equipment.
• Ascending or descending ladders, stairs, scaffolding, ramps, and poles.

Skills

• Customer service skills.
• Attention to detail.
• Communication skills.
• Product knowledge.
• Time management.

Benefits

• Weekly Pay.
• 401k with a generous Company match.
• Vacation (accruals earned on Full Time or Part Time status).
• Vision, dental, and medical care benefits available to any team full time team member.
• Team member Referral Bonus Program.
• Tuition reimbursement.
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more.
• Development and growth opportunities.
• Free Employee Parking.
• On-site gym, free of charge to team members.

Pay

The Pay Scale consists of the following elements and ranges. Wages include Base Hourly Rate of $20.00. This position is 100% on site at Longo Lexus in El Monte, CA.

Schedule

This is a full-time position and does require weekend and evening coverage because we make ourselves available to when our guests are available.