Long-term Internship - Customer Training

Working Environment

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

Primary Responsibilities

• System(s) Integration: 35% Identify system integration deficiencies and cross-platform challenges
  Provide recommendations for automation of manual tasks
  Optimize scheduling platform (visual planning) with AHTA platforms
  Review our access to Wi-Fi compared to the local university and applicable access
  Align the Concur platform with customer requested travel collaborating with Accounting/BCD

• Continuous Improvement: 35% Evaluate our customer training course outline by contrasting to a technical college course outline offered by the university
  Directly support data governance initiatives
  Support compliance processes
  Recommend solutions to optimize business operations
  Assist in crafting and deploying process improvements for the collection and retention of customer information and training documentation
  Review a sample online course

• Customer Service: 30% Provide outstanding customer service to all customers who enter our facility
  Aid administration team with customer service oriented tasks

Additional Responsibilities

Other duties as assigned.

Requirements

• Must be currently local & attending school in the DFW metro area as this is a multi-semester, onsite work opportunity
• High School Diploma
• Current enrolled in relevant university degree program
• Proven customer service experience
• Able to collaborate with others from a diverse set of backgrounds
• Able to resolve conflict and treat colleagues and customers in a professional manner at all times
• Detail oriented, but also able to focus on the big picture
• Able to communicate effectively in verbal and written form in English
• MS Office proficiency
• Web-based application proficiency

Preferred

• College credits in accredited business, education, and/or media program of study
• Knowledge of learning management, and/or data management applications
• Bi-lingual proficiency in Spanish, French, and/or German
• Learning Management System knowledge

Physical Requirements

• Onsite: 100%
• Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Daily Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Daily Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
• Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Daily Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Several times a week Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Several times a week Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
• Sitting: able to sit for long periods of time in meetings, working on computer. 80% or more
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving 20%.
• Standing: able to stand for discussions in offices or on production floor. 20%
• Travel: able to travel independently and at short notice.
• Infrequently, 0-5% Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.
• Daily Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site