Long Term Disability Claims Specialist I

About the Role

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal—it’s what we do, one conversation at a time.

The Long-Term Disability Claims Specialist I evaluates long-term disability claims, gathers and analyzes medical and occupational information, and delivers timely claim decisions in accordance with plan provisions and service standards across the United States. Guided by MetLife’s purpose—always with you, building a more confident future—and the New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this role offers an opportunity to make a meaningful impact for customers during critical moments in their lives.

In this role, you will develop strong claim evaluation, customer communication, and critical thinking skills while working in a fast-paced environment that offers growth, increasing decision-making authority, and progression toward a Long-Term Disability Claims Specialist II role.

Responsibilities

• Lead thorough and balanced disability claim evaluations by gathering, reviewing, and interpreting medical, occupational, financial, and other relevant information to support sound claim decisions.
• Create clear, accurate, and timely claim documentation, correspondence, and recommended decisions that align with plan provisions, service expectations, and regulatory requirements.
• Oversee an assigned caseload of pending and active disability claims, ensuring timely follow-up, consistent progress, and effective management of priorities in a fast-paced environment.
• Manage proactive communication with claimants, representatives, customers, attorneys, brokers, and family members by providing updates, explaining claim decisions, and gathering critical claim information.
• Develop action plans, identify return-to-work potential, and address inconsistencies or escalated issues by applying critical thinking and appropriate claim resolution strategies.
• Coordinate with internal and external resources, including physicians, attorneys, and clinical or vocational consultants, to obtain information needed for thorough, reasonable, and well-supported claim decisions.

Requirements

• High School Diploma and the ability to work within a commutable distance of the posted site to support effective onboarding, training, and role readiness.
• Customer service and claim support experience with the ability to gather information, communicate clearly, and help drive timely, informed disability claim decisions.
• Critical thinking, analysis, investigation, and problem-solving skills with a disciplined, organized work style to assess claim details, prioritize caseloads, and develop appropriate next steps.
• Strong interpersonal, written, and verbal communication skills paired with a customer-focused, proactive, and collaborative approach to working with claimants, partners, and internal stakeholders.

Qualifications

• Preferred: Bachelor’s degree
• Preferred: Experience in disability claims

Pay

The expected salary range for this position is $41,600 - $60,500. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits

MetLife’s U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. Offerings include:

• A comprehensive health plan that includes medical, prescription drug, and vision coverage, as well as dental insurance.
• No-cost short- and long-term disability insurance.
• Company-paid life insurance and legal services.
• A retirement pension funded entirely by MetLife and a 401(k) with employer matching.
• Group discounts on voluntary insurance products, including auto, home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave, paid time off, paid holidays, and volunteer time off.
• Tuition assistance and more.

For more information regarding MetLife’s U.S. benefits, click here.

About MetLife

Recognized on Fortune magazine’s list of the World’s Most Admired Companies, Fortune World’s 25 Best Workplaces™, and the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, MetLife holds leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of the New Frontier strategy, MetLife is building an AI-enabled, people-centered future. The company seeks individuals who bring curiosity, adaptability, and a growth mindset to enhance how it serves customers, supports communities, and evolves work. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping build trust, inclusion, and long-term value.

MetLife’s purpose is to help colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by core values—Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead—the company is inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible.