Lolli and Pops Service Lead

About the role

A Service Lead at Lolli & Pops is a keyholder and member of the leadership team. You will ensure every guest has a positive and inspiring experience while driving store-level financial and operational results.

Responsibilities

• Monitor store KPI targets and take action to achieve them
• Keep the team focused on guest engagement, sampling, and sharing product knowledge
• Maximize team performance through education, coaching, and leading by example
• Assist in training, developing, and motivating team members
• Support the Store Manager with paperwork, ordering, and inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Enforce all policies, procedures, and operational directives consistently
• Champion Lolli & Pops both inside and outside the store
• Lift up to 25 pounds regularly and up to 75 pounds using appropriate safety techniques

Qualities we value

• Exceptional interpersonal skills with both guests and team members
• Passion for meticulous quality and strong organization
• Bias towards action and willingness to handle physical tasks
• Desire to be coached and mentored, with a focus on personal growth
• Attention to detail in cleanliness, presentation, and operations
• Problem-solving mindset and ability to multitask effectively
• Positive attitude, fun-loving spirit, and optimistic outlook
• Flexible availability to work during peak business hours

Company values

• Guest-icated: Guests are at the heart of everything we do
• Collaborative: A joyful mix of unique individuals working together
• Agile: Flexible and open to change to be the best we can be
• Authentic: Honor what's real and give feedback from the heart
• Betterment: Never-ending drive to continuously improve

Pay

$17.50 USD per hour (Factory Store)