Logistics Specialist - LTL

About the role

As a Specialist, Logistics at RXO, you will provide logistics support, including order entry, routing and dispatching, and traffic coordination.

Responsibilities

• Maintain customer profile information and enter loads from customer tenders
• Update account managers on problem loads and actions taken; update receivers and customers on load status
• Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition
• Take check calls from drivers, ensuring loads will deliver on time; validate all load data prior to marking loads delivered for accounting purposes
• Investigate product overages, shortages, and damages; complete appropriate documentation
• Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
• Perform billing pre-audits to confirm customer and carrier final invoices match the originally quoted rate; obtain supporting documents and file disputes if needed
• Work closely with the billing department to ensure disputes are handled appropriately and notify customers and sales reps of billing changes
• Maintain the team distribution list; ensure every request is handled within the allotted time limit

Requirements

• 1 year of Less-Than-Truckload logistics experience
• High school diploma or equivalent
• General knowledge of the transportation industry
• Experience writing routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days