Logistics Specialist - Junior

Job Title: Logistics Specialist - Junior Contract Duration: 1-month possible extension/conversion Location: Framingham, MA Work Arrangement: Remote Summary This role provides logistics support to Inbound Transportation Vendors and Carriers. They ensure timely and effective communication with both parties addressing performance issues, conducting new vendor set-up, assisting with order submission, etc. The role works cross-functionally providing support to Transportation Planning Analysts and other areas within Logistics. The individual performs systems administration duties to support vendor and carrier related issues and service needs. Responsibilities Provides a high level of service to vendors and carriers. Responds to incoming calls and inquires timely and effectively, maintaining a high level of on-duty call timeCreates cases within Service Now for all incoming calls to use for reporting (reason for call).Answers vendor questions relative to routing requests, purchase order start-ship and cancel dates, website specifics, and POE shipments.Establishes new user profiles, and provides access to the E-Routing website Maintains vendor location codesPerforms case-by-case analysis of vendor locations database to ensure accurate access for vendors. Ensures accurate provision of user accounts to prevent inadvertent or intentional access to unauthorized data.Provides support to vendors using FOM (Freight Order Management) and assists vendors to achieve success in E-Routing. Confirm shipping authorization numbers, modifies existing routings, cancels routings already assigned a carrier and verifies carrier pick-up dates for vendors as needed. Analyzes and troubleshoots E-Routing issues.Performs systems administration duties to support vendor and operational needs.Educates vendors on the benefits and requirements of using E-Routing. Assists them in initial submission of orders.Processes vendor code adds for existing vendors.Supports Associate Planning with carrier performance issues and inquiries. Assist with the proactive management of carrier and vendor performance and problem resolution.Interacts with Planning Analysts relative to vendor issues on carrier pick-ups and potential service issues. Collaborates for resolution.Must be flexible to accommodate coverage schedules as is required by the business. May be required to work Holidays when the office is closed Minimum Skills/Experience Required 2-5 years of customer service, supply chain, merchandising/planning, distribution experienceOutstanding communication skills and phone call etiquetteAbility to Multitask and work in a fast paced environmentAbility to confidentially interact with all levels of ManagementAbility to embrace change/changes in prioritiesDisplay a high degree of personal initiative, accountability, with an emphasis on teamwork and customer focusStrong ability to work as part of a team and be receptive to other points of viewHigh attention to detailFlexible and willingness to work overtime as requestedBasic knowledge of Microsoft Office (Word, Excel and PowerPoint) Minimum Skills/Experience Preferred College DegreeServiceNowNICE (formerly CXONE)