Logistics Specialist

Overview

Provides processing and delivery support to clients and service providers. Ensure that all packages are delivered to our clients successfully. Uses various internal and external tools to improve the efficiency and accuracy of the fulfillment centers.

Responsibilities

• Resolves processing and delivery concerns from clients and service providers via phone, chat, and email.
• Completes daily reprint audit and uploads the documentation to the internal audit dashboard.
• Researches missing proof of delivery daily. Confirms accuracy of information with vendors and communicates updates and guidance to service providers.
• Researches and communicates information regarding fulfillment alerts submitted through the Logistics PowerApp.
• Coordinates eChecks processing with client and service providers.
• Processes billing adjustments.
• Assists in the execution of strategic logistics projects.
• Performs other duties as assigned.

Qualifications

• H.S. Diploma - Required
• 2 years of experience in Related field.

Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Benefits

• Over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• Paid time off, company holidays, culture days, and comprehensive work-life balance programs.
• Award-winning training and development programs with ongoing learning opportunities.
• A company culture that reflects the diversity of our employees.
• Paid time off for volunteerism and company-wide and local initiatives that benefit organizations you care about.