Logistics Specialist

About the role

Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customers' freight, no matter how large or small, is delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels. This is a great opportunity to fill a high visibility role in the fastest growing new market in Amazon expansive portfolio.

The Accounts Payable Dispute Resolution Specialist will work as part of a team responsible for mediating payment disputes and resolving payment-related problems for our growing carrier partner base. Plainly put once a carrier has completed a load for Amazon, an automated payment system is supposed to pay the carrier for their service. For various reasons, the system sometimes does not pay, pay accurately or payments get cancelled. This job will require problem solving, basic mathematics, communication, and customer service skills while having the ability to work independently in an often-ambiguous work environment. Reading notes of case and deep dive to investigate and resolve. Need to have basic excel experience/knowledge. Passion and drive for customers is a must. Operations and/or logistics backgrounds required.

Key job responsibilities

• Identify, deep dive, and resolve payment disputes for Amazon's Transportation Services network carrier base
• Resolve carrier claims on invoice payments in accordance with Amazon's policies
• Reading lots of payment policies/contracts to verify payment requirements
• Up to 20 work types to determine payment resolution
• Ensure accurate and timely resolution of carrier payment disputes
• Maintain SLA promise to our carriers
• Meet or exceed established daily quota goals
• Collaborate directly with our Amazon Transportation carriers and with members of cross functioning departments
• Flexibility to change as per the changing requirements of the business
• Supporting ad-hoc requests as needed
• Helping the team with other payment-related initiatives given the opportunity
• Engage with internal teams and stakeholders to identify opportunities to improve payments and ensure customer promise

Required skills

• Microsoft Office
• Excel
• Data analysis
• Logistic operations
• Supply chain
• SQL
• Program Management
• Transportation
• Freight
• Third-party logistics

Preferred qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
• 1+ years of management experience
• Experience with SQL
• Bachelor's degree

Job type & location

This is a Contract position based out of Nashville, TN. This is a fully onsite position in Nashville, TN.

Pay

The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application deadline

This position is anticipated to close on Sep 7, 2026.