Logistics Sales Representative

Job Summary

BM2 Freight Services, Inc. is searching for a full-time Account Representative to work at our Chicago Office in Des Plaines, IL. Account Representatives will be expected to develop, maintain, and grow accounts passed to them from our Business Development Managers. Account Representatives are purely customer-facing and work closely with the Carrier Sales Representative on their team to cover their customers' freight.

Account Representative responsibilities

• Prospecting & Relationship Building: Cold calling new customers and developing new relationships, maintaining customer satisfaction with current accounts, broadening new business from Business Development Manager to increase business footprint with a particular customer
• Prioritize Team Workload: Work closely and diligently with your Carrier Sales Representative to prioritize your customers’ needs and ensure that they are filled on a daily basis
• Customer Outreach & Load Confirmation: Continually touch base with your customers in order to proactively maintain business and customer satisfaction
• TMS Documentation: After TMS training, use it to document all customer interactions, issues, etc
• Communication: Be in constant communication with your customers and Carrier Sales Representative
• Problem Solving: Be adaptable, knowledgeable, and resourceful in order to solve every customer issue you come across

Requirements

• Bachelor’s degree
• 3+ years experience running a successful book of business
• Existing book of business preferred
• Strong problem-solving, analytical, and negotiation skills
• Experience with closing sales deals
• Proficient written and verbal communication
• Excellent attention to detail and problem-solving/analytical skills, multitasking, and technological skills
• Exceptional customer service and interpersonal communication skills
• Proven experience with high call volume in a sales environment
• Ability to multi-task and troubleshoot various problems as they arise

Benefits

• Competitive base pay + commission and incentive pay
• Paid parking
• 7 AM - 5 PM weekly schedule
• Modern office setting with a team environment
• Opportunities for advancement
• Eligible for full health benefits after 30 days of employment (medical, dental, & vision)
• Eligible for 401k contribution after 90 days of employment (with company matching program)
• Travel: Up to 10% travel may be required, including traveling to our Covington, KY Headquarters for 1 week of paid training based on your start date and company need
• Airfare and Hotel are covered by BM2