Logistics Operations Lead

Infrastructure Business Operations Support (IBOS) is seeking an experienced Logistics Operations Lead to own New Product Introduction (NPI) and lab support across NORAM field logistics. This individual contributor role is the on-site owner of the "last mile" of introducing new hardware platforms — new server and GPU SKUs, rack designs, network switches, optics, and power equipment — into Meta's field logistics and distribution network across Meta-operated and third-party logistics (3PL) facilities.The Logistics Operations Lead is the primary liaison between Hardware Engineering, field operations teams, and supply chain partners during product ramps — proving out receiving, staging, storage, kitting, and distribution flows for products that have never moved through the network before, then hardening and standardizing those flows for scale. This role anticipates the logistics implications of new products ahead of ramp, resolves material flow issues before they scale, and ensures every introduction leaves behind repeatable, compliant, site-ready processes. In addition, this role serves as the IBOS NORAM field focal point for Meta Lab support — including infrastructure labs and network engineering labs — coordinating field logistics across the region's lab environments. Logistics Operations Lead Responsibilities: New Product Introduction (NPI) executionOwn field logistics readiness and execution for NPI — ensuring new hardware platforms (GPU trays, racks, servers, network switches, optics, power equipment) can be received, inspected, stored, kitted, and distributed reliably from day one of rampServe as the on-site logistics point of contact during first-article receipt, qualification builds, and pilot rampsDetect and resolve material flow, packaging, labeling, and handling issues before they scaleEstablish material handling, staging, and storage requirements for new products, including special handling (weight, ESD, thermal, HAZMAT, high-value/GPU security) considerationsProcess Standardization and Operations ExcellenceDefine and document NPI receiving, inspection, storage, and distribution standard operating procedures (SOPs) and playbooksDrive standardization across sites once a product transitions from introduction to steady-stateDesign and run operational readiness reviews (ORRs) as gate checks before new-product field execution beginsDrive after-action reviews (AARs) after each ramp, capturing lessons learned and feeding systematic process improvementCross-Functional Leadership & IntegrationPartner with Hardware Engineering, DCE/SiteOps, ENS, DCC, and supplier/CM teams to translate new product requirements into executable field logistics plansAct as a liaison between XFN partners and the companies that make, ship, and deliver new products, building partnerships that drive automation and efficiencyDrive alignment across NORAM field teams on new-product standards, tool adoption, and process improvements — without direct authorityPartner with global operations teams to ensure NORAM NPI initiatives align with worldwide programsOperational Intelligence and Continuous ImprovementMonitor demand signals — upcoming builds, new SKUs, capacity surges — and translate them into field logistics requirements ahead of rampTrack leading indicators of ramp health — predictive signals of emerging friction, not just lagging metricsCapture learnings and feed them back to hardware and supply chain partners to improve the next introductionInnovate, automate, standardize, and scale field operations to withstand fast, high-volume product rampsCompliance & ControlsEnsure NPI processes meet Meta's stringent inventory management, SOX, physical security, data security, and financial compliance requirementsEnsure all new-product processes are documented, followed, and improved as necessarydrive standardization across Meta's platformsMeta Lab Field Support (NORAM Focal Point)Serve as the single IBOS NORAM field focal point for Meta Lab support, including infrastructure labs — the primary point of contact between lab teams and IBOS field logistics across the regionCoordinate the receiving, storage, kitting, staging, and distribution of lab hardware and materials to and from NORAM lab environmentsSupport lab build-outs, moves, and equipment refreshes, ensuring material availability and timely delivery to meet the lab's schedulesPartner with lab stakeholders — including IDC NSI labs and network engineering labs — to translate lab requirements into logistics processes, and manage returns, RMAs, and asset tracking for lab equipmentEnsure lab materials flows meet inventory management, asset accountability, physical security, and financial compliance requirementsTrack and report on lab logistics support performance, surfacing risks and blockers proactivelyTravelUp to 30%+ travel is required across NORAM data centers and 3PL sites to maintain field connectivity and support product ramps in person Minimum Qualifications: Bachelor's degree in Logistics, Supply Chain, Operations Management, Industrial Engineering, or a similar field, or equivalent practical experience8+ years of experience in logistics, supply chain operations, or technical site services within a data center, large-scale infrastructure, or a comparable industrial environment8+ years of experience in managing inventory control processes, including cycle counting, reconciliation, and asset tracking across distributed locationsExperience leading cross-functional projects involving third-party logistics providers, infrastructure teams, and internal stakeholdersExperience developing and managing operational metrics and KPIs to drive performance accountability and continuous improvementExperience with supply chain processes spanning procure-to-pay, including business process mapping, gap analysis, and requirements documentation Preferred Qualifications: Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesDemonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Experience operating in a large-scale, multi-site data center or hyperscale infrastructure logistics environment with responsibility for fleet-wide process standardizationDemonstrated ability to integrate AI tools to redesign logistics workflows and deliver measurable outcomes such as reduced cycle time, improved inventory accuracy, or cost savingsFamiliarity with SOX compliance requirements as they apply to inventory management and asset audit processes in a technology infrastructure contextExperience with data analysis platforms and logistics management systems used to monitor inventory, track shipments, and generate operational reportingDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com. $138,000/year to $196,000/year + bonus + equity + benefits Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.