Logistics Operations Engineer

About the role

The Logistics Operations Engineer (LOE) at KNAPP provides software-focused operational support to ensure the stability and smooth operation of the customer's automated warehouse. This role involves monitoring and troubleshooting KiSoft production environments, coordinating with on-site resources, and escalating issues when necessary.

Responsibilities

• Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
• Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
• Cookordination with on-site resources and support teams, escalating as needed to resolve issues and minimize downtime.
• Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
• Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
• Prepare and provide internal reports as required.

Requirements

• Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
• Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
• Technical knowledge in Linux, Windows 11, and Linux Server.
• Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
• General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
• Ability to work independently and in a team.
• Basic understanding of software development concepts.
• Ability to work under pressure.

Qualifications

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Travel required 15%
• Overtime as required by work
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds

Skills

• Linux
• Windows 11
• Oracle databases
• PL/SQL
• Java
• C++

Benefits

Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!

Pay

Industry competitive compensation

Schedule

Flexible schedule