Logistics Operations Engineer
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, drug-free policy, etc. Also remove navigation/cookie/legal etc. The posting includes EEO statement and drug-free policy; those are boilerplate, should be removed.
We need to preserve all substantive information. So we need to keep "Who We Are" content, "What You Get To Do", responsibilities, qualifications, working conditions, benefits.
We need to decide headings: Could map to sections: About the role? Actually "Who We Are" could be "About the company". But instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should use those headings only when posting has real specific content for it. So we need to map content to these headings.
- About the role: Could be "What You Get To Do" description. So heading
About the role
with paragraph(s) describing LOE role.
- Responsibilities: The "Essential Functions and Responsibilities:" list. So heading Responsibilities
with - items.
- Requirements / Qualifications / Skills: The "What You Have" includes education, technical knowledge, skills. Could split into Requirements (education) and Qualifications/Skills. But we can combine into one section maybe "Requirements". However instruction: prefer few substantive sections over many thin ones. Could have a single section "Requirements" covering education, technical knowledge, skills. Or we could have "Qualifications" and "Skills". But we need to avoid thin sections. Let's make one section "Requirements" that includes education, technical knowledge, and skills.
- Benefits: The "What You Will Get" list. So heading
Benefits
with - .
- Working Conditions and Environment: Could be maybe not a standard heading; but we could include as a paragraph under maybe "About the role"? But it's substantive. There's no standard heading for working conditions; we could just put as a
after Benefits? But we need to follow instruction: Use headings only from list when posting has real specific content. There's no heading for working conditions, but we could still include as a
without heading? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Probably we should stick to those headings only. However we need to convey working conditions info. Could incorporate into a paragraph under maybe "About the role" or "Requirements"? But it's distinct. Perhaps we can add a heading "Working Conditions" even though not in list? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not exclusive. But later: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can create a heading for Working Conditions if we want. But to be safe, maybe we can include it as a
without a heading, but then it's not a section. The instruction says use
for section headings; doesn't forbid prose outside sections. So we can have a
for working conditions after Benefits.
But we need to preserve all substantive information. Let's structure:
About the role
... description of LOE role ...
Responsibilities
- ...
Requirements
... education, technical knowledge, skills ...
maybe split into for list.
Benefits
- ...
Working Conditions and Environment: ...
We must not include boilerplate like EEO, drug-free policy. Also remove "Authorization to work in the U.S. Passport or ability to obtain passport" maybe part of working conditions? It's a requirement; could be included in Requirements.
We need to preserve all substantive info: Let's extract.
Who We Are paragraph: "KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple. One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions."
We could include this as part of About the role? Or maybe a separate "About the company" but not required. Could include as a paragraph under About the role? The heading About the role expects role description, but we can include company overview as part of role context. It's okay.
What You Get To Do: "The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer’s automated warehouse stable and running. The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required."
Essential Functions and Responsibilities list:
- Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
- Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
- Coordinate with on-site resources and support teams, escalate as needed to resolve issues and minimize downtime.
- Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
- Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
- Prepare and provide internal reports as required.
What You Have:
- Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
- Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
- Technical knowledge in Linux, Windows 11, and Linux Server.
- Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
- General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
- Ability to work independently and in a team.
- Basic understanding of software development concepts.
- Ability to work under pressure.
Working Conditions and Environment:
- Authorization to work in the U.S. Passport or ability to obtain passport
- Professional office etiquette is required at all times
- Travel required 15%
- Overtime as required by work
- Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds
What You Will Get (Benefits):
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
We need to not include boilerplate like EEO etc.
Now produce HTML.
We'll have:
About the role
KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple. One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer’s automated warehouse stable and running. The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required.
Responsibilities
- Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
- Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
- Coordinate with on-site resources and support teams, escalate as needed to resolve issues and minimize downtime.
- Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
- Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
- Prepare and provide internal reports as required.
Requirements
- Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
- Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
- Technical knowledge in Linux, Windows 11, and Linux Server.
- Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
- General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
- Ability to work independently and in a team.
- Basic understanding of software development concepts.
- Ability to work under pressure.
- Authorization to work in the U.S. Passport or ability to obtain passport.
Benefits
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
Working Conditions and Environment: Professional office etiquette is required at all times. Travel required 15%. Overtime as required by work. Physical requirements: sitting for long periods of time,
for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, drug-free policy, etc. Also remove navigation/cookie/legal etc. The posting includes EEO statement and drug-free policy; those are boilerplate, should be removed. We need to preserve all substantive information. So we need to keep "Who We Are" content, "What You Get To Do", responsibilities, qualifications, working conditions, benefits. We need to decide headings: Could map to sections: About the role? Actually "Who We Are" could be "About the company". But instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should use those headings only when posting has real specific content for it. So we need to map content to these headings. - About the role: Could be "What You Get To Do" description. So heading
About the role
with paragraph(s) describing LOE role. - Responsibilities: The "Essential Functions and Responsibilities:" list. So headingResponsibilities
with- items.
- Requirements / Qualifications / Skills: The "What You Have" includes education, technical knowledge, skills. Could split into Requirements (education) and Qualifications/Skills. But we can combine into one section maybe "Requirements". However instruction: prefer few substantive sections over many thin ones. Could have a single section "Requirements" covering education, technical knowledge, skills. Or we could have "Qualifications" and "Skills". But we need to avoid thin sections. Let's make one section "Requirements" that includes education, technical knowledge, and skills.
- Benefits: The "What You Will Get" list. So heading
Benefits
with- .
- Working Conditions and Environment: Could be maybe not a standard heading; but we could include as a paragraph under maybe "About the role"? But it's substantive. There's no standard heading for working conditions; we could just put as a
after Benefits? But we need to follow instruction: Use headings only from list when posting has real specific content. There's no heading for working conditions, but we could still include as a
without heading? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Probably we should stick to those headings only. However we need to convey working conditions info. Could incorporate into a paragraph under maybe "About the role" or "Requirements"? But it's distinct. Perhaps we can add a heading "Working Conditions" even though not in list? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not exclusive. But later: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can create a heading for Working Conditions if we want. But to be safe, maybe we can include it as a
without a heading, but then it's not a section. The instruction says use
for section headings; doesn't forbid prose outside sections. So we can have a
for working conditions after Benefits. But we need to preserve all substantive information. Let's structure:
About the role
... description of LOE role ...
Responsibilities
- ...
Requirements
... education, technical knowledge, skills ...
maybe split into- for list.
- ...
- Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations.
- Respond to and triage software incidents; take appropriate operational actions within scope to restore service.
- Coordinate with on-site resources and support teams, escalate as needed to resolve issues and minimize downtime.
- Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information.
- Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues.
- Prepare and provide internal reports as required.
- Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered.
- Strong incident communication, documentation, and cross-team coordination skills (control-room style support).
- Technical knowledge in Linux, Windows 11, and Linux Server.
- Technical knowledge in Oracle databases, PL/SQL, Java and/or C++.
- General understanding of automated warehouse equipment concepts to support communication/troubleshooting.
- Ability to work independently and in a team.
- Basic understanding of software development concepts.
- Ability to work under pressure.
- Authorization to work in the U.S. Passport or ability to obtain passport.
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
Benefits
Working Conditions and Environment: ...
We must not include boilerplate like EEO, drug-free policy. Also remove "Authorization to work in the U.S. Passport or ability to obtain passport" maybe part of working conditions? It's a requirement; could be included in Requirements. We need to preserve all substantive info: Let's extract. Who We Are paragraph: "KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple. One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions." We could include this as part of About the role? Or maybe a separate "About the company" but not required. Could include as a paragraph under About the role? The heading About the role expects role description, but we can include company overview as part of role context. It's okay. What You Get To Do: "The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer’s automated warehouse stable and running. The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required." Essential Functions and Responsibilities list: - Monitor and support the KiSoft ONE & KiSoft SRC software products to maintain stable warehouse operations. - Respond to and triage software incidents; take appropriate operational actions within scope to restore service. - Coordinate with on-site resources and support teams, escalate as needed to resolve issues and minimize downtime. - Communicate system status and incident updates to relevant stakeholders and provide effective shift handover information. - Maintain accurate support documentation and tickets, including Problem Management tickets for recurring issues. - Prepare and provide internal reports as required. What You Have: - Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related field; equivalent relevant education or experience will also be considered. - Strong incident communication, documentation, and cross-team coordination skills (control-room style support). - Technical knowledge in Linux, Windows 11, and Linux Server. - Technical knowledge in Oracle databases, PL/SQL, Java and/or C++. - General understanding of automated warehouse equipment concepts to support communication/troubleshooting. - Ability to work independently and in a team. - Basic understanding of software development concepts. - Ability to work under pressure. Working Conditions and Environment: - Authorization to work in the U.S. Passport or ability to obtain passport - Professional office etiquette is required at all times - Travel required 15% - Overtime as required by work - Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds What You Will Get (Benefits): - Industry competitive compensation - Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! - 401k with a very generous employer match and no vesting! - Paid Vacation & Holidays - Profit Sharing - Paid Parental Leave - Subsidized Daycare - Tuition Reimbursement - Pet Insurance We need to not include boilerplate like EEO etc. Now produce HTML. We'll have:About the role
KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple. One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
The Logistics Operations Engineer (LOE) provides software-focused operational support to keep the Customer’s automated warehouse stable and running. The LOE monitors and troubleshoots KiSoft production environments, triages software incidents, restores service where possible through operational actions, and coordinates resolution by guiding on-site resources (e.g., RMTs) and escalating to the Service Desk when additional support is required.
Responsibilities
Requirements
Benefits
Working Conditions and Environment: Professional office etiquette is required at all times. Travel required 15%. Overtime as required by work. Physical requirements: sitting for long periods of time,
- .
- Working Conditions and Environment: Could be maybe not a standard heading; but we could include as a paragraph under maybe "About the role"? But it's substantive. There's no standard heading for working conditions; we could just put as a