Logistics Manager

Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN is a digitally-led, multi-channel fashion and lifestyle brand launched in 2016. Our mission is to create lasting, beautiful collections while supporting individuals across the organization, supply chain, and community. We collaborate with domestic and international partners who share our values of gender and social equality and give back through partnerships with foundations that benefit our employees, value chain, and surrounding communities.

About the role

The Logistics Manager is a key member responsible for the day-to-day logistical functions of the business, including managing inbound and outbound logistics, updating shipment details in the ERP system, overseeing inventory management, and communicating with vendors, logistics partners, and internal departments. This role oversees purchase order fulfillment and shipping logistics across retail, e-commerce, and international distribution, ensuring smooth operations and cost-saving strategies across the supply chain.

Responsibilities

• Manage all international outbound logistics, including cross-dock coordination, dropship coordination of third-party partners, and vendor shipments to the warehouse or retail channels.
• Partner with freight forwarding companies to schedule and book shipments, communicate handover deadlines, and provide purchase order information.
• Communicate with vendors, logistics partners, and internal departments to ensure clear, accurate, and timely information flow regarding shipments, documentation, and deliveries.
• Ensure accurate and on-time deliveries, proactively flagging delays or potential issues and recommending process improvements.
• Collaborate cross-functionally with Production, Operations, and Customer Care teams to ensure smooth allocation and fulfillment processes.
• Lead and work with the team to manage freight and forwarder inquiries.
• Maintain and update Standard Operating Procedures (SOPs) as needed.
• Perform receiving functions and ad-hoc logistics duties as assigned.
• Maintain and validate all product certification requirements (e.g., Certificates of Origin, HTS codes, content requests).
• Update shipment dates and related data in ERP/WMS systems.
• Verify and submit vendor shipping documents to Accounting for production shipments and payments.
• Issue and track credit memos and chargebacks.
• Ensure all commercial and shipping documents are properly uploaded and verified in the ERP system.
• Assist in managing trade compliance operations for international import/export transactions, working with customs brokers and freight forwarders to ensure timely clearance.
• Validate HTS codes and coordinate with customs brokers as needed.
• Support Duty Drawback Program recordkeeping and audits, ensuring proper documentation of import/export transactions and AES filings.
• Identify inefficiencies and cost drivers in fulfillment, warehousing, and shipping.
• Propose and execute cost-saving strategies and workflow optimizations.
• Collaborate cross-functionally to address operational issues and streamline logistics processes.

Requirements

• BA/BS in Business, Logistics, Supply Chain Management, Engineering, or a related field.
• 4+ years of experience in an international logistics analysis environment, preferably with a focus in Asia sourcing (particularly China) using air and sea logistics.
• Experience in consumer retail, specifically fast fashion preferred.
• Proficiency in ERP systems (NetSuite/WMS), Shopify, and Ship Station is a plus.
• Familiarity with DHL Express and FedEx Manager usage.
• Familiarity with HTS codes, Automated Customs Environment (ACE), and AES filing requirements is a plus.
• Advanced Excel skills preferred; basic Excel skills required.
• Ability to work in a fast-paced environment, managing multiple tasks effectively.
• Strong organizational, communication, and interpersonal skills.
• Flexible, highly organized, self-driven, and a team player.

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodation.
• Periods of sitting at a desk, typing, sketching, and working on a computer.
• Able to lift, move, push, or pull objects up to 25 lbs.
• Able to walk, sit, and stand for extended periods.
• Able to operate equipment such as computers, copy machines, and phones.
• Must be able to access various areas of a given location.

Schedule

• Onsite/Hybrid: 2 days at the Vernon warehouse, 1 day at HQ in Van Nuys, and 2 days remote (Wednesdays and Fridays).
• Working hours: 9:00 AM to 5:30 PM.

Pay

Hourly range: $80,000 – $90,000.

Benefits

• Paid vacation, sick time, and holidays.
• Healthcare, vision, and dental coverage.
• 401k with company match.
• A fun-filled, creative work environment.