Logistics Customer Service Representative

Essential Duties and Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• ID and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Qualifications and Requirements

• Must be at least 18 years of age.
• Customer Service Skills
• Proven customer support experience
• Negotiation, Market Knowledge, and Ability to Work Under Pressure
• Excellent communication, presentation skills, and active listening. Phone Skills, Listening Skills, Resolving Conflict
• Patience, Positive Attitude, Attention to Detail, People Oriented
• Strong phone contact handling skills
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively.
• Computer skills of Microsoft Office, Spreadsheets, Email communication.
• High school diploma or equivalent; college degree preferred

Benefits

• Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan
• 401K savings Plan
• Paid Holidays
• Personal Time off
• Employee Discounts