Logistics Coordinator II

About the role

We're looking for a Logistics Coordinator II to join our team. In this role, you'll go beyond the normal responsibilities of a Logistics Coordinator by acquiring special training and gaining expertise in areas that prepare you for advancement to a Transportation Broker or Account/Carrier Representative.

Responsibilities

• Customer & Carrier Development:

  • Develop and increase profitable volume with existing and newly acquired shippers.
  • Contact and build relationships with both new customers and carriers.
  • Increase capacity for specific projects and lanes, and increase the overall capacity for the office and company.
  • Use strong relationships to understand a customer's business and solve their problems.

• Brokerage Operations & Support:

  • Build loads and set up carriers.
  • Schedule pickup and delivery appointments and update customer systems.
  • Call carriers to inquire about lanes, equipment types, and quantities.
  • Deliver exceptional customer service.
  • Issue Com-checks and Quick pays and support the accounting function as needed.

• Administrative & Compliance:

  • Ensure proper documentation is sent to Carrier Resources and contact insurance companies for proper certificates of insurance.
  • Verify carrier information through online applications.
  • Uphold the company standard by following the principles of Customer, Company, and Office.
  • Answer phones, open and sort mail, and perform general office duties.

• ALX & System Mastery:

  • Complete ALC system training as required.
  • Update active load information into the system for shipper and carrier tracking.
  • Gain specific industry knowledge regarding product compatibility, shipping requirements, and temperature requirements.

Qualifications

• You're a self-motivated, enthusiastic team player who excels in a fast-paced environment.
• You have excellent and effective communication skills.
• You have a strong customer service orientation and an excellent work ethic.
• You have the ability to quickly process information and make decisions.
• You possess excellent time-management skills with the ability to multi-task.
• You are highly organized and detail-oriented.
• You have the ability to work well under pressure in a fast-paced environment.

Benefits

• Experience an inclusive company culture.
• Benefit from training and development and competitive compensation.
• Enjoy unparalleled benefits & wellness (we mean really good)!.
• Take part in our 401k with a generous match.
• Discover career growth and transfer opportunities.
• Share in company ownership.
• Be recognized through our employee recognition program.