Logistics Coordinator
Job Summary
The Logistics Coordinator works with the logistics operations team in communicating with carriers and customers to guarantee on-time service for all shipments. Provides a high-level of service and performance in maintaining and developing strong relationships with customers and carriers.
Core Competencies
Customer Service Excellence: Performs duties and demonstrates behaviors consistent with Syfan Logistics’ commitment to customer service.
Technology Proficiency: Utilizes Syfan Logistics’ transportation management systems and other logistics technologies in executing the duties of the position.
Coining Agility & Problem Solving: Demonstrates the ability to adjust to changing load situations as required and is able to proactively identify logistics issues with customer loads.
Proficiency in Operations Procedures: Performs position specific duties according to the established procedures in meeting Syfan and customer requirements.
Team Culture Alignment: Demonstrates interactive skills and behaviors that strengthen the team's ability to perform.
Required Skills Summary
Strong customer service and interpersonal skills: Handles difficult carrier and customer situations in a respectful and professional manner.
Basic computer proficiency: Uses Microsoft Office, Syfan Logistics’ transportation management system, customer web sites, and basic keyboard proficiency.
Excellent organizational, time management, critical thinking, and problem-solving skills:
Ability to prioritize tasks and adapt quickly to changing situations:
Ability to receive coaching and follow procedures and management directions:
Ability to work cooperatively in a dynamic team environment in a high call volume setting:
Roles & Responsibilities
Dispatches carriers by phone and computer in an efficient and professional manner.
Manages load information including pick-up and delivery times for all shipments using logistics management software.
Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.
Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
Validates all load data prior to delivery and addresses all types of product discrepancies requesting documentation as needed.
Effectively documents the required details of all communications with carriers and customers in the TMS logs.
Proactively identifies load issues and works with team to promptly implement solutions.
Performs other essential duties as assigned by management in support of optimal operations performance.
Education And Experience Requirements
High school diploma / GED or equivalent;
Bachelor’s Degree Preferred;
Supervisory Responsibility: This position has no supervisory responsibilities.
Work Environment
This job operates in an open, professional business office environment. Works in close proximity to operations team members. This role routinely uses standard office equipment.
Physical Demands
This job operates in an open, physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.
Position Type/Expected Hours of Work
This position has assigned work shifts which includes daytime business hours, afternoons, nights and weekend shift hours.
EEO Statement
Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.