Logistics Coordinator

Key Responsibilities

• Develop and maintain strong relationships with clients to understand their logistics needs and expectations.
• Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Maintain and manage client accounts to ensure high levels of satisfaction and retention.
• Plan, coordinate, and oversee logistics operations in our Truckload team.
• Ensure timely and accurate delivery of goods to clients, optimizing routes and transportation methods.
• Negotiate with carriers in order to maximize profitability and improve efficiency by identifying ways to improve cost savings.
• Proactively identify potential issues in the operations and implement effective solutions.
• Handle any logistics-related problems that arise, ensuring minimal disruption to client services.
• Communicate effectively with clients regarding any changes or delays in delivery schedules.
• Maintain accurate records of all logistics activities.
• Generate regular reports on logistics performance and present findings to management and clients.
• Utilize logistics software and systems to track and manage shipments, ensuring data integrity.
• Stay up-to-date with best practices in logistics and supply chain management.
• Identify opportunities for process improvements and implement changes to enhance service quality.
• Participate in training and development programs to continuously improve skills and knowledge.

Qualifications

• Proven experience in logistics coordination and account management, preferably in a third-party logistics (3PL) environment.
• Strong understanding of logistics operations, including transportation, warehousing, and distribution.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Proficiency in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented with strong organizational skills and the ability to work under pressure.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to be a part of a dynamic and growing company in the logistics industry.