Logistics Coordinator

About the role

Clark Associates is seeking a Logistics Coordinator to join its growing team. Based in Lancaster, PA, Clark National Accounts is a dynamic division focused on expanding the reach of Clark's products and services through innovative technology applications. The Logistics Coordinator will play a crucial role in ensuring the smooth processing of orders, from inception to delivery.

Responsibilities

• Maintain a clean and organized inbox by promptly deleting old conversations, properly categorizing and tagging conversations as they arise, and ensuring that all relevant information is easily accessible for future reference.
• Monitor order fulfillment issues and take proactive measures to address them, such as reallocating resources, expediting processes, or communicating with relevant stakeholders to expedite resolution.
• Provide prompt, clear, and friendly communication to stakeholders, utilizing email as the main communication channel to ensure customers receive timely and accurate information regarding their orders.
• Collaborate with various departments, including Logistics, Account Management, Account Support, Operations, and Purchasing, to coordinate order processing activities, address any issues that arise, and ensure a seamless experience for our customers.
• Proactively solve problems related to products or services, such as troubleshooting technical issues, resolving shipping discrepancies, or addressing customer service concerns in a timely and efficient manner.
• Regularly review inventory and order reports to identify trends, forecast demand, and make data-driven recommendations to optimize inventory management and order processing workflows.
• Identify ways to improve standards and operational efficiencies, collaborate with a dedicated programming team to develop and implement automation solutions or process improvements, and actively seek out opportunities for improvement.
• Follow up on order and shipping errors, take ownership of resolving the issue, and ensure customer satisfaction. Investigate the root cause of the error, coordinate with internal teams to rectify the situation, and implement preventive measures to avoid future occurrences.
• Track and analyze key performance indicators (KPIs) related to departmental metrics, including profitability, order accuracy, and customer satisfaction, and identify areas for improvement, implement corrective actions, and drive continuous improvement initiatives to enhance team performance and achieve organizational goals.

Qualifications

• Experience in customer service, logistics, supply chain, or another related field is preferred but not required for this entry-level position.
• This role does not require a degree. Relevant skills and experience, along with alignment with our core values, are valued above all else.
• Outstanding verbal and written communication skills.
• Strong emotional intelligence with the ability to connect with others both in-person and remotely.
• Keen attention to detail to ensure accuracy in order processing, data entry, and communication with customers and partners.
• Strong problem-solving abilities to identify issues, analyze root causes, and implement effective solutions in a timely manner.
• Ability to thrive independently and work collaboratively with cross-functional teams.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and comfortability working in a high-tech environment.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Commitment to ongoing learning and professional development to stay current with industry trends, best practices, and new technologies in logistics and supply chain management.
• Proactive approach to seeking out opportunities for improvement, taking ownership of tasks, and driving initiatives to enhance efficiency and customer satisfaction.
• Flexibility and adaptability to navigate changing priorities, customer needs, and business requirements.