Logistics Coordinator

Duties & Responsibilities

• Assign trips to Transportation Providers based on geography, member mobility and provider capacity for trips that are for the next day.
• Maintains constant communication with the Contact Center to ensure all member requests for transportation are serviced efficiently by coordinating the transfer of members to and from their medical appointments.
• Interacts daily with Health Plan representatives, customer services representatives, transportation providers and members over any transportation concerns.
• Affixes and maintains professional relationships with transportation providers, Health Plan Member Services and all vendor partners.
• Aids with returned trip assignments from Transportation Providers, that need to urgently be recovered.
• Affords assistance on Same days trips if instructed by recovering rides that are at the potential of being missed, Urgent trip request, and Same day trip request based on Urgency and order received.
• Collaborates with the Ride assist team and affords assistance on any Chat escalations or White glove monitoring.
• Processes and maintains Logistics reporting via data entry.
• Adheres to Quality Assurance Program.

Requirements

• Two years of experience or equivalent training minimum in dispatching transportation requests, preferably in the healthcare or medical field.
• Proven experience as a Logistics Coordinator, Supply Chain Coordinator, or similar role, with a strong understanding of logistics operations and supply chain principles.
• Proficiency in logistics software (e.g., SAP, Oracle, TMS) and Microsoft Office Suite (Excel, Word, Outlook) for data analysis and reporting.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a dynamic work environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and customers.
• Able to adapt to high volume, fast-paced environment, multitask, prioritize situations and react quickly to changing dynamics.

Education: Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field; relevant certifications (e.g., APICS, CSCP) preferred.

Pay

Monday - Friday 8am - 5pm
Option 1: 12:00PM - 9:00PM EST
Option 2: 4:00PM - 12:00PM EST

Schedule

Option 1: 12:00PM - 9:00PM EST
Option 2: 4:00PM - 12:00PM EST