Logistics Case Specialist (Tempe, AZ)

Responsibilities

• Process and resolve shipper support cases using a proprietary communication platform.
• Research and resolve missed pickup issues and other transportation disruptions in a timely manner.
• Maintain established case resolution goal rates and productivity targets.
• Conduct proactive outreach calls to shippers, vendors, and carriers when necessary to prevent or resolve issues.
• Document case resolutions thoroughly and maintain accurate records to support continual process improvements.
• Collaborate closely with carriers and vendors to ensure successful freight pickup and delivery.
• Apply critical thinking skills to analyze complex logistics challenges and develop effective solutions.
• Connect information from multiple sources to identify patterns and scale up solutions where possible.
• Handle ambiguous situations confidently while maintaining service quality and customer satisfaction.
• Maintain high levels of accuracy and attention to detail while meeting productivity expectations.
• Build and maintain effective working relationships with vendors, carriers, and internal stakeholders.

Requirements

• Strong analytical and problem-solving abilities, with the ability to apply critical thinking to logistics challenges.
• Excellent written and verbal communication skills for clear, professional interaction with vendors, carriers, and internal teams.
• Basic computer proficiency, including experience with spreadsheets and data filtering.
• Customer service orientation, with the ability to manage vendor and shipper inquiries professionally.
• Strong attention to detail and accuracy in documentation and case handling.
• Able to work independently, manage workload, and make sound decisions with minimal supervision.
• Tech-savvy with familiarity with transportation terminology and supply chain concepts.
• Experience in vendor management, customer service, logistics, transportation, account management, inventory, supply chain, or freight-related roles.
• Familiarity with AI and Large Language Models in a work environment.
• Previous experience in fields such as logistics, banking, insurance, or other areas requiring data analysis and case handling.
• Experience in roles that require verification and validation of information and documentation.
• Demonstrated track record of career growth and increasing responsibility in previous positions.
• Ability to go beyond following instructions to find creative, scalable solutions to operational problems.
• Capability to connect dots across different data sources and situations to drive improvements.
• Ability to handle ambiguous situations with confidence and maintain service standards.
• Interest in long-term career development, with openness to training and growth opportunities.

Qualifications

• Familiarity with transportation terminology and supply chain concepts, including logistics, freight, and inventory processes.
• Experience in vendor management, customer service, logistics, transportation, account management, inventory, supply chain, or freight-related roles.
• Experience with AI and Large Language Models in a work environment.
• Previous experience in fields such as logistics, banking, insurance, or other areas requiring data analysis and case handling.
• Experience in roles that require verification and validation of information and documentation.
• Demonstrated track record of career growth and increasing responsibility in previous positions.
• Ability to go beyond following instructions to find creative, scalable solutions to operational problems.
• Capability to connect dots across different data sources and situations to drive improvements.
• Ability to handle ambiguous situations with confidence and maintain service standards.
• Interest in long-term career development, with openness to training and growth opportunities.

Benefits

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).
• College tuition support.

Pay and Schedule

• The pay range for this position is $22.00 - $22.00/hr.
• This is a contract position based out of Tempe, AZ.
• The work schedule is Monday through Friday from 8:30 AM to 5:00 PM.

About the Role

The Shipper Support Case Specialist provides critical support to vendors and sellers using inbound transportation services, resolving operational challenges, ensuring service quality, and maintaining strong relationships across a broad shipper network. This contract-to-hire role is based onsite in Tempe and follows a Monday–Friday, 8:30 AM–5:00 PM schedule.

Work Environment

This is a logistics-focused environment that relies on proprietary communication platforms, spreadsheets, and data filtering tools to manage transportation and shipper support cases. The role involves regular interaction with vendors, carriers, and internal teams in a professional office setting.

Company Information

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.