Logistics Carrier Escalations (Nashville, TN)

About the role

Amazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customers' freight, no matter how large or small, is delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels. Middle Mile Partner Manager team is seeking a Logistics Specialist to help develop a world class logistics process that delivers goods on time at the best cost. The person in this role will work on high-level strategy and design, as well as implementation. This job will require problem solving, basic mathematics, communication, and customer service skills.

Responsibilities

• Identifying and resolving performance score discrepancies for Amazon's Transportation Services (ATS) network carrier base
• Partnering with teams to identify and drive process improvements that improve service, iterate technology and enhance carrier performance engagement and growth
• Collaborating on the development and delivery of key programs, metrics, reports, analyses, and dashboards to drive key business decisions across customer-facing programs
• Pulling data from numerous databases (using Excel, QuickSight, Hubble, SQL and/or other data management systems)

Requirements

• High school or equivalent diploma
• Knowledge of Excel to synthesize data – fast typist and strong communication through email
• Experience managing large data sets and utilizing to drive performance and process improvements
• Case management system or load management; ticketing systems and ques
• Skills in dispute resolution, Excel, large data sets, SQL

Qualifications

• Bachelors degree
• Program management experience

Preferred Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
• 1+ years of management experience
• Bachelor's degree
• Experience with SQL

Leadership Principles

• Ownership
• Deliver Results
• Bias for action
• Right a lot

Pay

The pay range for this position is $23.00 - $23.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a fully onsite position in Nashville, TN. This is a Contract position.