Logistics Brokerage Manager

Position Summary

KAG Logistics is seeking a Brokerage Manager to lead the growth of their freight brokerage operation in North Canton. This role requires strong leadership, sales execution, and operational discipline to support sustainable growth.

Essential Functions

• Leadership, Talent & Branch Development:

  • Recruit, hire, onboard, and develop brokerage talent to support rapid and sustainable growth of the North Canton office.
  • Coach early-career and mid-level brokers on sales behaviors, operational execution, and professional development.
  • Build a high-performance culture centered on accountability, learning, and continuous improvement.
  • Support career pathing and leadership development within the brokerage team.
  • Translate company strategy into clear expectations, workflows, and KPI standards.

• Sales Execution & Growth Support:

  • Drive growth of the brokerage business unit in partnership with senior leadership.
  • Support brokers in cradle-to-grave sales and account management functions including: customer acquisition, carrier sourcing, and account development.
  • Reinforce best practices in prospecting, pipeline management, margin discipline, and customer retention.
  • Ensure consistent CRM usage and activity tracking.
  • Collaborate with Business Development and asset-based transportation teams to identify cross-functional opportunities.

• Operational Execution & Service:

  • Oversee daily brokerage operations across assigned accounts, modes, and regions.
  • Ensure loads are executed according to customer requirements, contracts, and SOPs.
  • Maintain service performance, including on-time pickup/delivery, exception management, and service recovery.
  • Serve as escalation point for operational issues, service failures, and customer concerns.
  • Promote compliance with safety, regulatory, and company standards.

• Process & Performance Management:

  • Track team performance against KPIs such as volume, margin, service levels, and productivity.
  • Identify process improvement opportunities that enhance efficiency and scalability.
  • Partner with operations, compliance, and finance teams to ensure disciplined execution and cost control.

Qualifications

• Required:

  • 5–10+ years of experience in transportation, logistics, or supply chain operations.
  • 3–5+ years of people leadership, coaching, or team management experience.
  • Strong understanding of truckload and brokerage operations; exposure to bulk/tanker freight preferred.
  • Working knowledge of TMS platforms and brokerage workflows.
  • Strong problem-solving, decision-making, organizational, and communication skills.
  • Bachelor’s degree or equivalent experience in Business, Logistics, or related field preferred.
  • Experience in brokerage, 3PL, or asset-light logistics environments.
  • Exposure to bulk, tanker, HAZMAT, or specialized equipment operations.
  • Experience managing high-volume, time-sensitive freight.
  • Financial acumen with ability to manage costs and protect margin.
  • Strong leadership, interpersonal, and customer service skills.
  • Proficiency in MS Office and CRM platforms.

• Preferred:

  • Experience in bulk, tanker, HAZMAT, or specialized equipment operations.
  • Financial acumen with ability to manage costs and protect margin.
  • Strong leadership, interpersonal, and customer service skills.
  • Proficiency in MS Office and CRM platforms.

Travel

Up to 25% initially.