Logistics Associate

We need to output HTML fragment with sections: About the role? The posting includes Job Summary, Essential Job Duties & Responsibilities, Minimum Qualifications..., Preferred Qualifications..., Pay rate, Benefits, The Company, OUR VALUES etc. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should not repeat job title. We need to include sections only when posting has real specific content. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, application instructions, duplicated lines, cookie/navigation etc. Also remove "Apply now" etc. We need to decide which sections to include: About the role (maybe from Job Summary). Responsibilities (Essential Job Duties & Responsibilities). Requirements (Minimum Qualifications). Qualifications (Preferred Qualifications). Skills maybe part of qualifications. Benefits (Employee Benefits). Pay (The pay rate). Schedule maybe not present (no schedule specifics). So we omit Schedule. We need to use

• for any list of duties/requirements/benefits. For prose use

  . We need to preserve all substantive info; we should not drop details. For lists, we need to convert each bullet into

• . The posting uses lines starting with verbs. We'll need to parse. Let's extract content: Job Summary paragraph: "Reporting to the Logistics Operations Manager, the Logistics Associate owns day-to-day logistics exception management while building the automation, SOPs, and process improvements that reduce future manual work and increase team capacity. This position is responsible for resolving and escalating shipping exceptions, discrepancies, and questions in a timely and professional manner; supporting Velocity buyers with shipping-related questions and issues to reduce order aging and maximize the client experience; and identifying and eliminating the recurring issues that drive exception volume in the first place. The ideal candidate’s attitude, skill set, and ability and desire to learn are more important than a specific experience set. We are looking for individuals with a positive attitude who want to have a meaningful role as part of a fast-growing, dynamic company. B-Stock moves quickly and has high expectations from everyone on the team." That's prose. Essential Job Duties & Responsibilities list (each line ends with period). We'll convert each to
• . List items: - Act as the primary liaison between logistics partners and internal frontline teams regarding shipping questions, discrepancies, and exceptions. - Manage day-to-day logistics exceptions, including identifying issues, researching root causes, coordinating resolutions, and escalating when appropriate. - Identify recurring exception types and determine whether a system change, process improvement, or SOP update is needed — not just resolve individual tickets. - Build, test, and maintain automation using Claude, Salesforce, and 3GTMS (Descartes) to reduce manual transactional work, improve ticket routing accuracy, and ensure missing data is identified and resolved faster. - Support Velocity buyers with shipping-related questions and issues to reduce order aging, resolve shipping concerns, and improve the client experience. - Meet established response and resolution SLAs for all assigned exceptions and inquiries. - Maintain accurate and timely 3GTMS notes and updates to support payments, cancellations, aging, carrier communication, and operational visibility. - Communicate professionally and effectively with carriers and internal teams to resolve operational issues and ensure appropriate follow-up. - Maintain accurate carrier contact information and distribution lists to support effective communication across B-Stock teams. - Develop, maintain, and improve SOPs and documentation related to assigned responsibilities and recurring operational issues. - Work cross-functionally with Logistics, Client Operations, Sales, Technology, Finance, and other B-Stock teams to support operational and continuous improvement initiatives. - Support shipping disputes and Costco claims by acting as the liaison between dispute/mediation teams and carriers; collect and validate required documentation, follow up on missing information, and confirm accuracy before submission. - Cross-train on other Logistics Associate responsibilities to provide team coverage during PTO, volume spikes, or periods of increased demand. - Perform special projects, reporting, and analysis to support Logistics strategy, operational performance, and process improvement. Minimum Qualifications, Job Skills, And Abilities list (numbered but we treat as list). Items: - 1+ year experience in logistics, transportation, transportation brokerage, or a related operational environment - Highly organized with strong attention to detail - Strong written and verbal communication skills - Strong problem-solving skills with the ability to ask probing questions, identify root causes, and drive issues toward resolution - Ability to think critically and solve problems quickly and accurately - Demonstrated experience with Microsoft Office Suite; Excel experience preferred - Self-starter with the ability to work effectively in a remote environment - Ability to work collaboratively in a team-oriented, fast-paced environment - Positive attitude and eagerness to learn - Ability to work a flexible schedule on occasion - Ability to manage multiple priorities while meeting established deadlines and SLAs Preferred Qualifications, Job Skills, And Abilities list: - Previous experience in logistics operations, carrier management, or exception/escalation management in a shipping or transportation environment - Experience using 3GTMS (Descartes) or a comparable Transportation Management System - Experience using Salesforce or a comparable CRM for case or ticket management - Demonstrated experience identifying recurring operational issues and building SOPs, automations, or process improvements to reduce their recurrence — not just resolving individual tickets - Familiarity with AI-assisted workflow tools or automation platforms (experience with Claude or similar tools is a plus) - Associate or Bachelor’s degree preferred Pay: "The pay rate for this role will range between $24.05 to $28.85, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity." Benefits: "Employee Benefits Competitive compensation packages, including bonus and optionsMedical, Dental, and Vision benefitsPaid Time Off, telecommuting, and matching 401(K)Support for continuing educationTeam offsites, social events, and extracurricular activities are a stapleSnacks, drinks, and the occasional box of donuts" We need to format benefits as list maybe. The text is run together without punctuation. We need to parse into items: "Competitive compensation packages, including bonus and options", "Medical, Dental, and Vision benefits", "Paid Time Off, telecommuting, and matching 401(K)", "Support for continuing education", "Team offsites, social events, and extracurricular activities are a staple", "Snacks, drinks, and the occasional box of donuts". We'll split by capital letters? Better to keep as prose? The instruction: Use
  • for any list of duties/requirements/benefits. So we should make a list. We'll create

    Benefits

    • ... etc. Pay: Use

      Pay

      ... maybe include the sentence. About the role: Use

      About the role

      Job Summary paragraph. Responsibilities:

      Responsibilities

      ... list. Requirements: Could be Minimum Qualifications. Use

      Requirements

      ... list. Qualifications: Could be Preferred Qualifications. Use

      Qualifications

      ... list. Skills maybe not needed separate. We should not include sections like Schedule. We must not include boilerplate like "Work Authorization required." etc. Also remove "The Company" and "OUR VALUES" sections? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description and values might be considered substantive? It's about the company, not required sections. The instruction says we should include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The company description is substantive but not one of the prescribed headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We could maybe put it under About the role? But About the role already used for Job Summary. Could we add another section like "About the company"? Not allowed headings list. So we should omit it because not in allowed headings. Similarly OUR VALUES omitted. Thus final HTML fragment includes sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. We need to ensure we don't repeat job title. Good. Now craft HTML. We'll need to escape any special characters? Not needed. Let's write:

      About the role

      Reporting to the Logistics Operations Manager, the Logistics Associate owns day-to-day logistics exception management while building the automation, SOPs, and process improvements that reduce future manual work and increase team capacity. This position is responsible for resolving and escalating shipping exceptions, discrepancies, and questions in a timely and professional manner; supporting Velocity buyers with shipping-related questions and issues to reduce order aging and maximize the client experience; and identifying and eliminating the recurring issues that drive exception volume in the first place. The ideal candidate’s attitude, skill set, and ability and desire to learn are more important than a specific experience set. We are looking for individuals with a positive attitude who want to have a meaningful role as part of a fast-growing, dynamic company. B-Stock moves quickly and has high expectations from everyone on the team.

      Responsibilities

      • Act as the primary liaison between logistics partners and internal frontline teams regarding shipping questions, discrepancies, and exceptions.
      • Manage day-to-day logistics exceptions, including identifying issues, researching root causes, coordinating resolutions, and escalating when appropriate.
      • Identify recurring exception types and determine whether a system change, process improvement, or SOP update is needed — not just resolve individual tickets.
      • Build, test, and maintain automation using Claude, Salesforce, and 3GTMS (Descartes) to reduce manual transactional work, improve ticket routing accuracy, and ensure missing data is identified and resolved faster.
      • Support Velocity buyers with shipping-related questions and issues to reduce order aging, resolve shipping concerns, and improve the client experience.
      • Meet established response and resolution SLAs for all assigned exceptions and inquiries.
      • Maintain accurate and timely 3GTMS notes and updates to support payments, cancellations, aging, carrier communication, and operational visibility.
      • Communicate professionally and effectively with carriers and internal teams to resolve operational issues and ensure appropriate follow-up.
      • Maintain accurate carrier contact information and distribution lists to support effective communication across B-Stock teams.
      • Develop, maintain, and improve SOPs and documentation related to assigned responsibilities and recurring operational issues.
      • Work cross-functionally with Logistics, Client Operations, Sales, Technology, Finance, and other B-Stock teams to support operational and continuous improvement initiatives.
      • Support shipping disputes and Costco claims by acting as the liaison between dispute/mediation teams and carriers; collect and validate required documentation, follow up on missing information, and confirm accuracy before submission.
      • Cross-train on other Logistics Associate responsibilities to provide team coverage during PTO, volume spikes, or periods of increased demand.
      • Perform special projects, reporting, and analysis to support Logistics strategy, operational performance, and process improvement.

      Requirements

      • 1+ year experience in logistics, transportation, transportation brokerage, or a related operational environment
      • Highly organized with strong attention to detail
      • Strong written and verbal communication skills
      • Strong problem-solving skills with the ability to ask probing questions, identify root causes, and drive issues toward resolution
      • Ability to think critically and solve problems quickly and accurately
      • Demonstrated experience with Microsoft Office Suite; Excel experience preferred
      • Self-starter with the ability to work effectively in a remote environment
      • Ability