Logistics Associate
About the Company
Roland Foods, LLC, based in New York City, is an importer and distributor of high-quality specialty food products from more than 40 countries. Founded in Paris in 1934 and established in the U.S. in 1939, the company provides customers with exceptional specialty foods, primarily under the Roland brand. Roland Foods sells its products across foodservice, retail, and industrial channels, as well as internationally. Foodservice is central to the business, with the Roland brand recognized as one of the leading back-of-house brands in the industry.
The company is the original purveyor of the world’s finest flavors, offering an unrivaled assortment of products spanning global cuisine segments—from French Dijon mustard to Israeli couscous, Thai fish sauce, and Mexican salsa macha. Roland Foods sources ingredients from the regions where they are made best, making the Roland brand synonymous with quality, authenticity, and creativity for consumers and chefs alike.
About the Role
Roland Foods is seeking a Logistics Associate to support the importation of goods from suppliers in 50+ countries to our North American distribution network. The ideal candidate is eager to learn, thrives in a fast-paced environment, and demonstrates exceptional attention to detail.
This is a hybrid role, requiring in-person work Tuesday through Thursday at the NY or NJ offices, with the option to telework on Monday and Friday. Due to the collaborative, cross-functional nature of the organization, in-person attendance is required on the specified days, except for approved disability accommodations.
Responsibilities
- Assist with purchase order and container-level follow-up to ensure orders move from supplier readiness through final warehouse receipt.
- Track shipment milestones, monitor ETAs, and proactively flag delays to the Logistics team, Sales, Replenishment, and warehouses.
- Review shipping documents for accuracy before submission, including commercial invoices, packing lists, bills of lading, certificates, and arrival notices.
- Support customs and regulatory compliance by coordinating documentation for FDA, USDA, and Customs exams or holds.
- Monitor demurrage, detention, storage, and other accessorial risks; escalate potential cost exposure before charges are incurred.
- Coordinate with customs brokers, freight forwarders, carriers, truckers, suppliers, and warehouses to support timely clearance and delivery.
- Maintain accurate landed cost, freight, duty, and shipment-related data in ERP and shipment tracking systems.
- Assist with invoice review and discrepancy resolution for freight, broker, drayage, storage, and warehouse charges.
- Support internal reporting and KPI tracking, including on-time delivery, port delays, customs holds, carrier performance, and shipment exceptions.
- Help maintain SOPs and process documentation for import, customs, and shipment tracking workflows.
- Support issue resolution for inventory discrepancies, damaged goods, short shipments, overages, and missing documents.
- Process inbounds in ERP systems to ensure inventory is available for orders.
Qualifications
- Bachelor’s degree in Business, Supply Chain, Logistics, or a related field strongly desired.
- Minimum of 1 year of relevant experience in supply chain, logistics, import, export, or a related field.
- High level of accuracy and strong attention to detail.
- Ability to multitask, prioritize, and adapt in a dynamic, fast-changing environment.
Skills
- Demonstrated ability to collaborate with others and work cross-functionally.
- Strong organizational and time management skills.
- Strong oral and written communication skills.
- Demonstrated track record of identifying problems and developing solutions.
- Intermediate to advanced Excel skills.
- Experience with ERP systems, specifically Microsoft D365.
Pay
The base salary for this role is $60,000 - $75,000, determined based on qualifications, previous experience, and transferable skills.
Schedule
Hybrid schedule: in-person Tuesday through Thursday, with the option to telework on Monday and Friday.