Logistics Associate

Position Summary

Reporting to the Operations Manager, a Logistics Associate will engage with customers, offering exceptional service while building lasting relationships.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Accurately receive, inspect, and verify incoming shipments of merchandise, ensuring all items are in good condition.
• Organize and label received merchandise in the stockroom, ensuring items are stored efficiently and accessible for easy restocking in accordance with the Logistics Game Plan.
• Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
• Maintain a clean, safe, and organized back-of-house and sales floor area, ensuring a pleasant shopping environment for Customers.
• Execute all prices changes and merchandising bulletins.
• Accurately pick, pack, and prepare eCommerce orders for shipping, ensuring items are securely packaged and labeled for timely delivery.
• Handle Customer returns for online orders by inspecting returned items, processing refunds or exchanges, and updating inventory systems accordingly.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Operations Manager on operational and merchandising opportunities.

Qualifications And Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience preferred.

Working Conditions and Physical Demands

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

• Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

• Ability to quickly learn business acumen with appropriate training.

Accountability

• Candidates should demonstrate strong self-accountability and a proactive drive for results.