Logistics Associate

Overview

At PGA TOUR Superstore, we seek enthusiastic, self-motivated, and flexible individuals passionate about transforming our business. As part of the Arthur M. Blank Family of Businesses, we aim to create a family culture for our Associates, driven by our vision to inspire through golf and tennis.

Position Summary

Reporting to the Operations Manager, a Logistics Associate engages with customers, offering exceptional service while building lasting relationships. Responsibilities include receiving, inspecting, and organizing merchandise, maintaining a clean and safe environment, executing price changes, preparing eCommerce orders for shipping, handling customer returns, staying updated on promotions, and championing products and services.

Key Responsibilities

• Engage with every customer encountered and offer world-class service by leveraging PGATSS Service behaviors.
• Build lasting relationships that keep customers coming back.
• Accurately receive, inspect, and verify incoming shipments of merchandise, ensuring all items are in good condition.
• Organize and label received merchandise in the stockroom, ensuring items are stored efficiently and accessible for easy restocking in accordance with the Logistics Game Plan.
• Unbox, tag, and display merchandise on the sales floor according to merchandising standards.
• Maintain a clean, safe, and organized back-of-house and sales floor area, ensuring a pleasant shopping environment for customers.
• Execute all price changes and merchandising bulletins.
• Accurately pick, pack, and prepare eCommerce orders for shipping, ensuring items are securely packaged and labeled for timely delivery.
• Handle customer returns for online orders by inspecting returned items, processing refunds or exchanges, and updating inventory systems accordingly.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up-to-date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Operations Manager on operational and merchandising opportunities.

Qualifications and Skills Required

• Communication: Strong listening and interpersonal skills, good verbal and written communication, and ability to communicate cross-functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail fulfillment, replenishment, stocking, merchandising, distribution, or similar experience preferred.

Working Conditions and Physical Demands

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

Ability to quickly learn business acumen with appropriate training.

Accountability

Candidates should demonstrate strong self-accountability and a proactive drive for results.

Benefits

Not specified.

Pay

18.00 - 20.50 USD Hourly

Schedule

Not specified.