Logistics Analyst I

Duration: 2026-10-05 to 2027-04-30 • Location: Nashville, TN 37214 • Pay Range: $24.92 - $25.92 hourly on W2

About the role

This role will provide operational support for parcel transportation activities across North America and international sites. The position serves as a key point of contact for parcel-related inquiries, shipment setup, carrier issue resolution, shipment visibility, and operational reporting. The successful candidate will work closely with internal stakeholders and parcel carriers including FedEx, UPS, and DHL to support daily transportation operations and ensure high levels of customer service. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. The role relies heavily on MS Excel and Outlook for daily activities, with Power BI experience considered a plus.

Responsibilities

• Support day-to-day parcel transportation activities and shipment management.
• Monitor shipment status, identify service disruptions proactively, and coordinate corrective actions with carriers.
• Investigate and resolve parcel shipment issues including delays, lost shipments, billing discrepancies, and delivery exceptions.
• Serve as a liaison between internal customers and parcel carriers including FedEx, UPS, and DHL.
• Support parcel account administration and customer inquiries.
• Maintain operational documentation, process guides, and standard work instructions.
• Utilize Excel to analyze shipment, service, and cost data.
• Maintain tracking logs and dashboards to support transportation visibility.

Requirements

• Previous experience in logistics/transportation, preferably in air and small parcel shipping.
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint); Power BI is a plus.
• Strong communication skills, particularly via Outlook.
• Ability to create presentations in PowerPoint for recurring reviews with freight forwarders.
• Knowledge of frequently used Excel formulas.
• Self-driven, accountable, proactive problem-solver with good communication skills and the ability to work independently.

Qualifications

While candidates with completed degrees are preferred, a degree is not required to be considered for this position. Preferably at least 1 year of experience.