Logistics Analyst

About the role

A Logistics Analyst is responsible for the coordination and oversight of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. Additional responsibilities include the oversight of safety, customer experience, and productivity.

Responsibilities

• Ensure compliance with all required safety policies and procedures.
• Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform.
• Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas.
• Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable.
• Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit.
• Proactively manage driver safety and security of Company assets and provide direction to drivers.
• Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy.
• Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed pickup failures.
• Create routes with maximized capacity and review loads per driver per day goals to maximize profitability.
• Monitor daily routing activities and resolve issues to ensure pickup and delivery is on time.
• Evaluate and assess need for swing routes and verify all swing opportunities have been identified.
• Analyze trends in swing percentage to identify improvement opportunities.
• Ability to expect the unexpected and monitor and adjust today and tomorrow’s plans throughout the day.
• Understand route sequencing to drive efficiency.
• Respond to missed pickups and service commitments by scheduling customers accordingly.
• Evaluate route issues that may cause delays and utilize the tools available to communicate to the impacted customers.
• Continually review routing media to process service exceptions/general messages/extra services information in order to meet the customer’s needs.
• Ensure the highest level of customer satisfaction by adhering to and executing our universal service commitments.

Qualifications

• Analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment with rapidly changing priorities.
• Skillful with Microsoft Office Suite or similar software.
• Ability to understand and execute time-sensitive tasks.
• Experience in a customer-facing position.
• Two years of prior experience working in a Dispatcher or similar leadership role preferred.