Logistics Account Coordinator

Account Coordinator responsibilities

• Transportation Management System: Receive customer information and accurately build loads in our transportation management system.
• Servicing Accounts: Schedule shipments for pickup and delivery. Provide excellent customer service and timely updates to customers via phone and email. Coordinate with Logistics Coordinators to obtain PODs and tracking and tracing information. Assist in quoting customers, adapting to freight market conditions, and resolving operational obstacles as they arise.
• Problem Solving: Be adaptable, knowledgeable, and resourceful in order to solve every customer issue you come across.

Requirements

• Bachelor’s degree
• Strong problem solving and critical thinking skills
• Excellent attention to detail
• Exceptional customer service and interpersonal communication skills
• Previous experience in a high call volume environment preferred
• Ability to multi-task and troubleshoot various problems as they arise
• Exceptional team player with a sense of urgency

Qualifications

• Strong intrapersonal communication and relationship-building skills

Benefits

• Hourly role - Annual Pay range $43,000-$50,000 +incentives
• Paid parking
• Mon. - Fri. 8 AM - 5 PM weekly schedule
• Free gym membership upon hire
• Updated, modern corporate office at riverfront location
• Opportunities for advancement
• On-site pantry and restaurants
• Eligible for full health benefits after 30 days of employment (medical, dental, & vision)
• Eligible for 401k contribution after 90 days employment (with company matching program)
• 4 weeks paid maternity / paternity leave

Pay

• Hourly role - Annual Pay range $43,000-$50,000 +incentives

Schedule

• Mon. - Fri. 8 AM - 5 PM weekly schedule