Lodging Manager

About the Role

The Lodging Manager at Rocker B Ranch is responsible for the day-to-day management and overall success of all lodging operations across the property’s 134 units. This role is the primary owner of the guest lodging experience, from pre-arrival communication through checkout, ensuring every guest receives a seamless, high-quality, and memorable stay. Reporting directly to the General Manager, the Lodging Manager will oversee guest services, unit readiness, housekeeping coordination, maintenance needs, and revenue opportunities related to lodging inventory. This position requires strong organizational skills, exceptional customer service, attention to detail, and the ability to proactively solve problems in a fast-paced hospitality environment.

Why Work at Rocker B Ranch

Rocker B Ranch is a premier destination offering unique lodging and unforgettable guest experiences in the heart of Graford, Texas. This role offers the opportunity to take ownership of a large-scale lodging operation, work in a dynamic venue environment, and directly impact guest satisfaction and operational success.

Responsibilities

• Guest Experience & Customer Service:
  • Serve as the primary point of contact for lodging guests before, during, and after their stay.
  • Ensure a top-tier guest experience that aligns with Rocker B Ranch brand standards.
  • Respond promptly and professionally to guest questions, concerns, and special requests.
  • Resolve guest issues quickly and effectively, escalating when necessary.
  • Collect and share guest feedback to continuously improve lodging operations.
• Lodging Operations & Inventory Management:
  • Oversee all lodging operations for 134 units, ensuring cleanliness, readiness, and consistency.
  • Manage unit assignments, availability, and occupancy in coordination with events and ranch activities.
  • Actively sell and promote vacant units during weekends or periods of open inventory.
  • Coordinate check-in and check-out processes to ensure smooth guest transitions.
• Housekeeping & Cleaning Management:
  • Manage and coordinate cleaning schedules for all lodging units.
  • Ensure housekeeping standards are met and units are guest-ready at all times.
  • Conduct regular inspections of units to ensure cleanliness and quality.
  • Communicate with cleaning teams regarding priorities, special requests, and scheduling changes.
• Maintenance & Repairs:
  • Identify, track, and prioritize maintenance and repair needs across all lodging units.
  • Coordinate with maintenance staff or vendors to ensure timely repairs.
  • Perform regular walk-throughs and inspections to proactively address issues.
  • Maintain records of repairs, maintenance needs, and unit condition.
• Administrative & Reporting Responsibilities:
  • Maintain accurate lodging records, schedules, and operational documentation.
  • Provide regular updates and reports to the General Manager regarding occupancy, issues, and guest feedback.
  • Assist with budgeting, cost control, and operational efficiencies related to lodging.
  • Support policy development and process improvements for lodging operations.

Qualifications

• 5+ years of experience in hospitality, lodging, hotel, resort, or property management preferred.
• Strong customer service mindset with excellent communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities and adapt to changing needs.
• Comfortable handling guest-facing situations and problem resolution.
• Basic understanding of maintenance coordination and housekeeping operations.
• Proficient in scheduling, inventory management, and basic computer systems.
• Ability to work weekends, holidays, and event-driven schedules as needed.

Pay

$50,000 annually with a $7,500 bonus.