Lodge Attendant

About the role

Job Overview: The Lodge Attendant is responsible for opening and closing the facilities, enforcing policies and implementing procedures and program events.

Responsibilities

• Turn off alarm
• Unlock all spa and lodge doors
• Turn on all lights, start music, turn on TVs – Bistro and Billiards room
• Hang flag (as needed)
• Record daily movie message
• Check phone messages and log to appropriate person
• Open umbrellas in pool area (as needed)
• Turn on Fire place (as needed)
• Straighten furniture in pool and outside areas
• Courteously greet customers with a smile as they enter and exit the facility
• Ensure every homeowner and their guests sign in
• Handle sign-ups for activities, events, classes and excursions and sell tickets for events
• Check out activity/sports equipment
• Answer and direct phone calls in a courteous and professional manner
• Distribute “Welcome Packages”, recording transponder and key fob information
• Obtain property profiles and age verifications from homeowners
• Handle basic homeowner issues in a polite and patient manner
• Walk the property for safety, maintenance and housekeeping issues and conduct Community Association Inspection Reports
• Accept and sign for deliveries and place on ARC/Admin desk for distribution
• Keep front desk, lobby and immediate loggia area clean and maintained
• Set‑up and show movie 2 times a day
• Check theater after movies for cleanliness – hand vacuum as needed
• Check pool and spa temperatures
• Cover, as needed, during mandatory breaks and lunches
• Perform other duties as assigned to ensure a smooth operation
• Take down flag at dusk if flagpole light is non‑operational
• Check propane tanks to be sure they’re off (as needed)
• Ensure computers are turned off in computer room
• Turn off all TVs, Fireplaces, Lights
• Lock side gates
• Check and lock all doors
• Set building alarm
• Provide front desk coverage at all times; when two or more lodge attendants are scheduled in an overlapping period, attendants will take shifts operating the front desk
• Ensure confidentiality between FirstService Residential, Board Members, homeowners and staff
• Enforce all rules, regulations and policies as established by the Board of Directors
• Inform Activities Director of any reservations or sign‑ups for excursions or events
• Answer basic questions that residents may have regarding facility usage and events
• Perform room set‑ups for reserved events per Activity Director’s request
• Prepare, maintain and clean up of popcorn
• Ensure that there is paper in photocopy, printer and fax on a daily basis
• Perform basic office duties (photocopying, filing, faxing paperwork, etc.)
• Date and time stamp incoming correspondence; put on ARC/Admin desk for distribution
• Report any issues or concerns residents may have to management
• Report any issues or repairs to the Facilities Coordinator
• Answer questions for potential homeowners
• Direct written communication to Board of Directors, Finance Committee, Social Committee, and Rules and Regulations committee via management
• Prepare and distribute incident reports when required
• Keep all rooms neat and clean, including pushing in chairs, hand‑vacuuming needed areas, putting games and equipment away