Locker Room Attendant

About the role

As part of Troon, you’ll contribute to a global leader in golf and community management. The Locker Room Attendant is responsible for delivering an exceptional member and guest experience while upholding the standards of a high-end luxury club. The role supports daily locker room operations, shoe services, member relations, and overall facility excellence.

Responsibilities

• Provide outstanding customer service to all members and guests, ensuring consistently exceptional experience.
• Oversee the Shoe Service program, including cleaning, polishing, and spike replacement for golf and street shoes.
• Serve as a club concierge by providing accurate information regarding daily club events, tournament schedules, and course conditions.
• Maintain and manage the Member Locker List and coordinate locker assignments and turnover.
• Learn and operate the PuttView system and Foresight Golf Simulator.
• Develop a thorough understanding of club operations and uphold the standards expected of a luxury private club.
• Always maintain a professional appearance, including proper uniform and grooming standards.
• Execute daily operational duties in accordance with scheduling and coverage needs.
• Take responsibility and ensure each shift is properly prepared for the next team member.
• Communicate clearly, concisely, and professionally.
• Demonstrate strong listening skills and a team-first mindset.
• Perform all duties in accordance with established training and service standards.
• Maintain a strong working knowledge of all golf programs and daily activities.
• Coordinate with Maintenance and Housekeeping to ensure all facilities and equipment remain in excellent condition.
• Assist in the Men’s Bar Lounge during peak times.
• Act as a liaison for the 3rd floor operations when necessary.

Qualifications

• Knowledge: Familiarity with golf culture and etiquette is highly preferred.
• Interpersonal Skills: Exceptional communication skills with the ability to exercise discretion and maintain confidentiality.
• Physical Requirements: Ability to stand for extended periods and lift up to 30 lbs (e.g., laundry bags or beverage crates).

Benefits

• Healthcare Benefits – Medical (if determined by the ACA measurement).
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion.

Pay

$16.00 hourly