Lock Desk Coordinator

Annaly Capital Management, Inc. (“Annaly”) is a publicly traded real estate investment trust (REIT) with investment strategies across mortgage finance. Its common stock is listed on the New York Stock Exchange under the symbol “NLY”. Annaly’s wholly-owned subsidiaries include several regulated and licensed entities, including Annaly Credit Opportunities Management LLC (an SEC registered investment adviser), Arcola Securities, Inc. (a FINRA member broker-dealer), and Onslow Bay Financial LLC (a mortgage aggregator and master servicer). The Company is headquartered in New York, NY with an additional office in the Dallas-Fort-Worth Metropolitan Area.

About the Role

Annaly is seeking a Lock Desk Coordinator to support daily lock desk operations across delegated and non-delegated channels, ensuring timely, accurate, and compliant pricing support. This role manages lock requests, pipeline cancellations, and pricing exception changes while monitoring dashboards to maintain service-level standards.

Responsibilities

• Process pipeline requests in accordance with established policies and service-level expectations.
• Monitor Lock Desk dashboards for lock exception and change requests, applying accurate and compliant pricing adjustments as required.
• Oversee new seller onboarding with pricing vendors and maintain seller-specific overlays across multiple systems to ensure pricing accuracy and consistency.
• Manage seller data across our vast network utilizing CRM platform.
• Validate pricing and eligibility as part of our purchase process.

Requirements

• 2+ years of experience in loan pricing, eligibility, and secondary marketing.
• Knowledgeable in the loan origination and fulfillment process.
• Bachelor’s Degree preferred.
• Must be willing to submit to a background investigation.
• Must have unrestricted work authorization to work in the United States.
• Must be willing to work additional hours as needed to complete deadline-driven projects.
• Must be willing to work in Dallas, TX on-site three days a week.

Skills

• Ability to manage multiple projects at a time and prioritize accordingly.
• Ability to effectively communicate, both written and verbally, with Senior Management regarding the progress and results of projects and initiatives.
• Ability to identify material defects and troubleshoot accordingly.
• Ability to work effectively under time constraints and in a fast-paced environment.