Local Veterans Employment Representative

About the role

DES is seeking an experienced and highly motivated individual to join our team as a Local Veterans Employment Representative (LVER) with the Workforce Solutions Administration (WSA).

Responsibilities

• Perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers, and career interests; retention follow-up; developing employment plans; determining eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve employment.
• Employer Services: Provide a wide range of recruitment-related services to engage, assess, advise, and assist Arizona businesses in meeting their workforce needs utilizing on-site employer visits; providing information on Labor Market, In-Demand industries, and occupations.
• Record Keeping: Use databases to register, refer job seekers; enter job orders; document job seeker & employer relationship management; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules, and federal regulations.
• Customer Service: provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizers, and other agency personnel; resolve customer issues and complaints; and utilization of veteran priority of services (VPOS) for veteran clients (as applicable).

Requirements

• Knowledge In Effective recruitment, retention, and workforce development methodologies applicable to businesses.
• Social, cultural, and economic conditions that impact the populations and area(s) served.
• Special needs of minority groups and disadvantaged persons.
• Research, data gathering and interpretation, and problem-solving techniques.
• Event planning and management, including communication and collaboration with key partners.

Skills

• In Customer service, teamwork, collaboration, and interpersonal communication.
• Written and verbal communication, including public speaking and presenting.
• Adapting to changing circumstances, staff and client’s needs, and work with interruptions.
• Proficiency with Microsoft Office, Google, database systems, and computers.

Pay

The pay for this position is commensurate with experience.

Schedule

The schedule for this position is full-time.