Loaner Admin

Key Responsibilities

• Manage the daily operation of a 45-50 vehicle loaner fleet.
• Schedule, assign, and process all loaner vehicle check-outs and returns.
• Verify customer eligibility and complete all required loaner documentation.
• Track each vehicle's location, mileage, fuel level, condition, maintenance status, and expected return date.
• Conduct vehicle walk-arounds during check-in and check-out, documenting any damage.
• Ensure all loaner vehicles are clean, fueled, properly maintained, and ready for customer use.
• Cook up vehicle maintenance, detailing, inspections, recalls, and repairs to minimize downtime.
• Monitor fleet utilization and communicate availability with Service Advisors and management.
• Deliver a welcoming and professional experience throughout the loaner process.
• Clearly explain loaner vehicle policies and expectations.
• Conduct customer experience follow-up calls after vehicle repairs to ensure customer satisfaction, answer questions, and identify opportunities for service recovery.
• Document customer feedback and communicate concerns to dealership leadership.
• Help support dealership Customer Satisfaction (CSI) objectives.

Required Qualifications

• A high school diploma or equivalent.
• A valid driver's license with an acceptable driving record.
• Strong organizational and time management skills.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced dealership environment.
• Basic proficiency with Microsoft Excel and computer applications.
• A professional appearance and positive attitude.

Preferred Qualifications

• Previous automotive dealership or service department experience.
• Customer service or hospitality experience.
• Familiarity with dealership management systems.
• Experience managing vehicle inventory or fleet operations.

Core Competencies

• Customer Focus: Creates an exceptional customer experience by providing professional, timely, and friendly service.
• Organization & Accountability: Maintains accurate records while effectively managing a large fleet of loaner vehicles.
• Attention to Detail: Ensures documentation, vehicle condition, and fleet tracking are consistently accurate.
• Communication: Communicates professionally with customers, advisors, technicians, and management.
• Teamwork: Works collaboratively across departments to ensure efficient dealership operations.
• Adaptability: Thrives in a fast-paced environment while managing changing priorities.

Benefits

• Competitive Hourly Pay
• Paid Time Off (PTO) & Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Life & Disability Insurance
• Tuition Reimbursement
• Ongoing Training & Development
• Career Advancement Opportunities
• Employee Recognition & Service Awards
• Employee Vehicle Purchase & Service Discounts

About Tom Wood Group

The Tom Wood Group has been dedicated to exceptional customer service, integrity, and developing outstanding team members for over 50 years. We are committed to fostering an environment where employees can grow and deliver an outstanding ownership experience for every customer.

Employment Requirements

• Criminal background screening
• Motor vehicle record review
• Social Security verification
• Drug screening

Equal Opportunity Employer

The Tom Wood Group is an Equal Opportunity Employer committed to providing an inclusive workplace where all employees are treated with respect and given opportunities to succeed.