Loan Servicing Team Lead

What’s Important To You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.

Summary

The Loan Servicing Team Lead (WA) is responsible for leading the setup, boarding, and maintenance functions for some or all of the Bank's loan products. This position will meet completeness, turn time, and accuracy requirements per established service level agreements, and may shift resources and responsibilities among tasks to ensure success.

Essential Duties And Responsibilities

• Develops relationships across all levels internally and externally.
• Provides regular updates to team related to corporate, division, department updates, policy, guidelines, procedures, workflow changes, etc.
• Participates in project related activities as assigned.
• Promotes a team environment.
• Sets and tracks to performance goals and quality service standards.
• Maintains awareness of the status of workflow and adjusts staffing as needed.
• Reviews quality and integrity reports and takes action as appropriate.
• Monitors and approves times entries.
• Responsible for staffing, including disciplinary issues, tracking of time off, vacations, etc.

Management Responsibilities

• Provides supervision, coaching, and training.
• Mentors employees and develops skill through one-on-one training and coaching.
• Maintains awareness of the status of workflow and adjusts staffing as needed.
• Reviews quality and integrity reports and takes action as appropriate.
• Sets and tracks to performance goals and quality service standards.
• Makes staffing decisions, including disciplinary actions, tracking of time off, vacations, etc.

Qualifications

• Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook.
• Self-starter and works with minimal direction.
• Strong verbal and written communication skills.
• Interpersonal skills and team oriented.
• Ability to meet deadlines.
• Ability to appropriately escalate issues requiring problem solving and decision making.
• Ability to resolve complex account issues with little assistance and assist team members.

Education And/Or Experience

• High School Diploma or General Education Degree (GED) required.
• Bachelor's Degree preferred.
• 4-6 years experience in a financial institution required.
• Experience in consumer and commercial loan servicing preferred.