Loan Servicing Team Lead

About the role

Axos Bank Target Range: $20.00 - $23.50 Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 10% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%. These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

Responsibilities

• Assign exceptions and data integrity errors to staff and monitor completion to ensure completed timely and accurately.
• Develop and enhance monitoring reports.
• Research, delegate and resolve internal/external escalations.
• Provide direction, guidance and measurement tools to the department to ensure that operations meet service level agreements.
• Perform quality control reviews on operations staffs daily work to ensure compliance with regulatory, compliance.
• Provide feedback and coaching when needed.
• Review of department processes and procedures; provide ongoing training and updates.
• Identify operational efficiencies.

Qualifications

• HS Diploma required; Bachelor's degree preferred
• 2+ Years of related experience.
• Ability to analyze various reports
• Ability to identify operational inefficiencies and ability implement process improvements
• Ability to manage escalations
• Ability to lead by example

Skills

• None specifically listed

Benefits

Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance, Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year), HSA or FSA account and other voluntary benefits, 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan, Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)