Loan Servicing Specialist III

About the role

United Community is looking for a detail-oriented and experienced Loan Servicing Specialist III to join our dynamic Loan Operations team. In this role, you will be responsible for achieving individual production goals while also supporting the manager in coordinating the daily operations of the unit. This position is ideal for a motivated professional with strong administrative skills and experience in Loan Operations and/or Loan Processing.

Responsibilities

• Ensure accurate and timely quality assurance reviews are performed on loan boarding and critical loan maintenance.
• Verify original loan files are received from settlement agents and Account Officers in a timely manner to ensure satisfactory retention of original loan documents.
• Ensure team is completing all loan boarding and loan maintenance requests in accordance with Service Level Agreements.
• Assist in prioritizing and managing the team’s daily workload to ensure timely and accurate task completion.
• Assist with new hire training.
• Assist with pre and post conversion related activities.
• Act as a subject matter expert and resource for team members.
• Troubleshoot and resolve procedural and technical issues within the unit.

Conditions of Employment

• Must be able to pass a criminal background & credit check.
• This is a full-time, non-remote position.
• FLSA Status: Non-Exempt

Pay

USD $42,061.00 – USD $64,465.00 per year