Loan Servicing Specialist I or II

About the role

Join a team dedicated to helping members achieve financial success while supporting the strength and stability of the Credit Union. As a Loan Servicing Specialist, you'll perform a variety of loan servicing and operational functions that keep lending processes running smoothly and accurately. This role offers the opportunity to build expertise across lending, compliance, and member service while collaborating with a team that values accuracy, initiative, and continuous improvement.

Responsibilities

• Follows regulatory and policy requirements, including those related to the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags, and other compliance policies.
• Provides superior member service to members, staff, and external providers, ensuring professional service and prompt resolution of member issues.
• Makes sound decisions based on loan servicing and manufactured home loan policies and guidelines, exercising professional discretion and autonomy.
• Assists with loan servicing duties and tasks, including:
  • Preparing and processing loan payoffs and lien releases.
  • Preparing and processing mortgage modifications and home equity subordinations.
  • Processing loan skips.
  • Monitoring lending reports and processing maintenance changes.
  • Completing and processing loan adjustments and corrections.
  • Handling credit bureau file disputes and corrections.
  • Administering the Collateral Protection Insurance Program.
  • Preparing and submitting files to collection agencies.
  • HMDA tracking and validation.
  • Insurance claims (II position).
  • FHLB (sold mortgage loan) reporting, remitting, and reconciling activities (II position).
  • Maintaining the organization’s titles (DMV and Oregon Marine Board), including processing title changes, lien releases, and mailing titles upon payoff.
  • Assisting with escrow account administration for business, mortgage, home equity, indirect manufactured home loan, and FHLB mortgage loan escrow accounts, including:
    • Escrow account setup, monitoring, and tracking.
    • Annual account analysis.
    • Monthly hazard insurance, flood insurance, property tax, and private mortgage insurance tracking, updating, processing, and disbursal.
    • Private mortgage insurance activation, monitoring, and releases.
  • Maintaining indirect manufactured home loan titles, including tracking outstanding titles, lien releases, and title releases after payoff.
  • Administering interest rate change activity for mortgage and business loans, including:
    • Daily tracking of interest rate index changes.
    • Reviewing upcoming monthly rate change reports for accuracy and timing.
    • Producing and reviewing interest rate and payment change notices.
    • Researching and resolving interest rate change errors or exceptions.
• Supports inter- and intra-departmental operations and workflow by providing assistance, information, and cooperation.
• Contributes to process improvement by assessing assigned tasks and communicating potential solutions.
• Participates in committee and team projects as assigned by the Loan Servicing Manager.

Requirements

• Knowledge, Skills, and Abilities Required:
  • Excellent written and oral communication skills; ability to communicate effectively and project a professional image in writing, in person, and over the phone.
  • Strong analytical, time management, and organizational skills with a high level of accuracy and attention to detail.
  • Ability to retain a broad knowledge of tasks performed in the department.
  • Ability to remain flexible and adapt to changes in the work environment; take initiative; demonstrate problem-prevention and problem-solving skills.
  • Ability to maintain confidentiality of sensitive information.
  • Ability to build relationships and work with co-workers, members, and outside agencies professionally and tactfully.
  • Knowledge of basic accounting principles.
  • Working knowledge of Credit Union products and services.
• Qualifications:
  • Associate Degree or equivalent professional experience with business-related or industry-specific training (e.g., accounting, lending, finance).
  • 1–3 years of progressive financial industry experience in loan servicing, lending, and/or financial services, or equivalent combination of training and experience (3–5 years for the II position).
  • 1–3 years in a customer relationship role.
  • Valid Oregon driver’s license.
  • Must be bondable.