Loan Servicing Programmer I (onsite)

Location: Newtown, CT. This is an onsite opportunity at our corporate office with a remote option of one day per week.

About the role

Newtown Savings Bank is seeking an organized, dependable professional to join our Loan Servicing team as a Loan Servicing Programmer I. This role involves programming new Residential and Consumer loans into the Bank’s core processing system, completing daily loan transactions, processing payoffs, and handling miscellaneous loan maintenance requests.

Responsibilities

• Program new Residential and Consumer loans into the Bank’s core processing system within established timeframes.
• Monitor and process all emails received in the Loan Servicing Programming Email box within established timeframes.
• Process loan payments, reversals, payoffs, paydowns, advances, posting sheets, and miscellaneous loan maintenance requests.
• Process exception transactions, unposted items, reversals, and general ledger entries.
• Process returned checks, ACH (Automated Clearing House) returns, and assess the appropriate fee for each.
• Send customer notifications.
• Review daily Investor report, verify payoffs, daily transmittals, and remit to Investor.
• Monitor, process, and finalize Contact Management and Workflow requests in INSIGHT.
• Process various daily reports, including ACH/AFT Search, Preauthorized transfer, Exception, Unapplied, HELOC checks, SWIM, Critical, and Billing reports.
• Responsible for document filing, scanning, and indexing residential loan documents as needed.
• Handle and resolve customer inquiries and complaints in a professional and timely manner.
• Document and monitor loan discrepancies using designated spreadsheets to ensure proper tracking and resolution.

Requirements

• High School diploma or equivalent required.
• Good aptitude for math; accounting or teller experience highly desirable.
• Able to work independently and in a team environment.
• Must be goal- and deadline-oriented, well-organized, and dependable.
• Good communication skills and intermediate proficiency in Microsoft Word and Excel.
• Must maintain the utmost confidentiality on all bank matters.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Generous 401(k) plan.
• Medical benefits.
• Paid time off.
• Short- and long-term disability programs.