Loan Servicing Intern

About the role

The Loan Servicing Intern helps organize and maintain loan documents, ensuring files are accurate and easy to access while supporting daily team tasks, special projects, and departmental needs. This position is also responsible for complying with the Bank’s established internal control procedures.

Responsibilities

• Complies with aspects of the Bank Secrecy Act Compliance Program, specifically with the CIP, CDD, new CDD Rule, and OFAC requirements;
• Is aware of new account and lending related red flags;
• Effectively communicates and collects information related to requests for information on customers' account activities;
• Aids independent, state and federal regulator auditor inquiries;
• Performs scanning into the bank’s FIS imaging system using correct naming conventions for easy retrieval by loan servicing staff and other interest parties;
• Reviews all scanned loan documentation verifying accuracy and completeness;
• Identifies and flags any missing or incomplete documents, working with the Loan Servicing team to obtain or complete them as needed;
• Maintains proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act, USA Patriot Act, and OFAC;
• Maintains efficient processes between the collection and scanning of loan documents;
• Maintains quality service by monitoring standards, advising supervisor of potential problems;
• Enhances department and Bank reputation by accepting ownership of all assigned tasks and responsibilities;
• Creates and maintains efficient workflow processes;
• Explores opportunities to add value and efficiencies to job function;
• Provides technical and statistical expertise in regard to the scanning and collecting of loan documentation;
• Tracks missing, incomplete or incorrect loan documents/forms;
• Ensures proper follow-up to obtain unscanned loan documents/forms;
• Helps manage physical document archives, including filing, storing, and occasionally retrieving documents as requested;
• Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow-through with customers and/or staff involved;
• Processes, solves and answers problems or inquiries;
• Answers telephones, answers questions and directs callers to proper Bank personnel;
• Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations;
• Identifies the need for and drafts procedures to ensure processes are performed according to Bank policy;
• Completes administrative tasks correctly and on time and supports the Bank’s goals and values;
• Provides supervision and support to all areas of the department where service or assistance is needed;
• Assumes responsibility for special projects; gathers data and prepares reports for Management, audits and other personnel;
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.

Qualifications

Maintain confidentiality of customer loan information.