Loan Servicing I

About the Role

Build your banking career with an organization that invests in both its employees and the communities it serves. In our Loan Servicing I position you'll play a vital role in ensuring a smooth loan experience for customers while enjoying a competitive salary, excellent benefits, a Monday-Friday schedule with no weekends, paid holidays, and a culture built on teamwork, growth, and mutual success.

Responsibilities

• Ensures the accurate booking of new loans and managing existing loans in the core loan operations system.
• Handle administrative duties for existing or new loans, including processing transfer of monies and following the procedures for delinquent loans.
• Gather, interpret, and transcribe related files to ensure loan boarding packages are input into the core system according to bank, regulatory and investor guidelines.
• Documents reviewed may include loan approval forms, appraisals, title work, insurance, and all other requirements necessary to properly perfect our collateral position.
• Perform Quality Assurance review, and complete complex loan research and maintenance requests in compliance to Bank, regulatory and investor guidelines.
• Prepare payoff quotes and send to the appropriate party according to bank procedures.
• Process post loan funding, including GL transactions and payments.
• Prepare and complete PMI cancellation requests.
• Review daily reports for maintenance changes.
• Review final mortgage titles according to bank procedures.
• Customer support pertaining to all areas of loan servicing, including payment research, taxes, and insurance.
• Work with branch personnel, both verbally and in writing, in problem solving and question resolution to minimize risk to the Bank and ensure customer satisfaction in the loan closing process.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Develop a proactive internal communication with Loan Servicing Manager to enhance loan servicing and maximize the functionality of the core processing systems.
• Work in coordination with processing teams to ensure that on-boarding is carried out within the assigned parameters of the bank.
• Assist other loan divisions as needed.
• Comply with and maintain working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Complete assigned compliance training essential to job function.

Requirements

• A high school diploma
• Prior experience in banking, preferably in Loan Operations area, but not required
• Working knowledge of Microsoft Office, Access software and various other software applications
• Understanding of the loan lifecycle, including new loan booking and servicing.
• Familiarity with relevant banking regulations (e.g. Bank Secrecy Act, Patriot Act) and investor guidelines.
• High level of accuracy in reviewing documents and processing loans to ensure compliance with all requirements.
• Strong interpersonal skills for effectively addressing customer inquiries and resolving issues.
• Proficient in verbal and written communication to collaborate with team members and branch personnel.
• Capacity to manage multiple tasks and prioritize effectively within a fast-paced environment.
• Commitment to adhering to regulatory requirements and maintaining ethical standards in all tasks.

What We Offer

• Fair, competitive salaries evaluated against benchmarked data on a