Loan Sales Specialist

Culture

We invest in our team's success by providing thorough, role-specific training and offering a range of opportunities for career growth.
We foster direct engagement with senior leadership to participate in decisions and drive outcomes that enhance the success of the business.
We offer a competitive total compensation package that includes rewarding incentive programs designed to reward excellence.
We assist customers in our communities with ease, empathy and encouragement.

Benefits

• We promote social and family well-being by offering paid time off for volunteer hours and providing family back-up care.
• We offer extensive, comprehensive coverage to support team members’ needs physically and mentally, such as access to Talkspace and Hinge for on-demand physical therapy via an app.
• We offer financial wellness that includes 401(k) with match, ESPP, tuition reimbursement and tools like subscription cancellation that help you stay on top of your financial goals.

Qualifications

• A High School Diploma or GED
• Sales, Collections or Customer Service experience
• Bilingual - Spanish

Skills

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal-oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Pay

The target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.

Schedule

Up to 4% matching 401(k)