Loan Sales Specialist

About the role

Empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. This role provides rewarding professional development and advancement opportunities in a dynamic and supportive environment.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Requirements

• High School Diploma or GED
• PREFERRED: Sales, Collections or Customer Service experience
• BILINGUAL - Spanish

Qualifications

• Passion for achievement, bringing an internal drive to succeed and goal-oriented attitude

Skills

• Effective multitasking
• Adaptability to dynamic demands
• Customer service skills
• Ability to develop and maintain customer relationships
• Strong communication and presentation skills
• Knowledge of loan processes and regulations

Benefits

• Competitive total compensation package including rewarding incentive programs
• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (ESPP) with a 10% share discount
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)