Loan Sales Associate

About the role

At Mariner Finance, our branch teams work directly with customers to understand their financial needs, present lending solutions, manage account relationships, and contribute to the success of the business. This customer-facing, sales-oriented role is for someone motivated, coachable, competitive, and ready to build a career in consumer finance.

We’re looking for a goal-oriented, outgoing, resilient candidate who is motivated by success, comfortable making outbound calls, asking questions, and listening carefully. You should be capable of uncovering customer needs and presenting solutions, confident engaging warm leads, building rapport, overcoming objections, and closing sales. The role requires the ability to handle multiple tasks and deadlines simultaneously, remain professional during challenging conversations, and thrive in a fast-paced environment.

Responsibilities

• Make outbound calls to develop business, follow up on opportunities, and support account relationships.
• Support branch growth by meeting or exceeding individual and branch performance goals.
• Build relationships with current and potential customers through respectful, solution-focused communication.
• Consult with customers to understand needs and identify appropriate lending options.
• Process loan applications and gather required credit, income, and financial information.
• Present loan solutions and available products clearly, confidently, and compliantly.
• Educate customers on loan terms, payment expectations, account requirements, and available services.
• Help customers resolve account concerns, make payment arrangements, and stay on track.
• Positively impact customer service, credit quality, and branch profitability.
• Process payments, maintain accurate records, support cash drawer responsibilities, and assist with daily operations.
• Learn Federal, State, and Local Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.

Qualifications

Required

• 1+ years of experience in a sales position.
• Highly motivated individual with an interest in the consumer finance industry.
• Capable of sustaining or exceeding individual sales goals.
• Excellent written and verbal communication skills.
• Ability to leverage and learn new sales platforms and cutting-edge technologies.
• Complete functions in a timely manner while maintaining accuracy.
• High school diploma or equivalent.
• Must be able to obtain any essential licenses required by the state.

Preferred

• 1 year of outbound calling experience.
• Experience in lending, consumer loans, or collections.
• Bachelor’s degree.

Pay

Base hourly rate: USD $18.00 – $20.15 per hour. Base + Incentive: sales-driven environment with uncapped bonus.

Schedule

• Monday, Wednesday, Thursday: 9:00 AM – 5:00 PM
• Tuesday: 9:00 AM – 7:00 PM
• Friday: 9:00 AM – 5:30 PM
• Saturday hours required seasonally and as business needs require.

Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may change the work schedule to address business needs.

Benefits

• 15 days PTO and 11 public holidays.
• Health insurance, dental insurance, vision insurance.
• Paid time off and holidays.
• High quality, company-provided leads and marketing support.
• Growth, advancement, promotions, and raises.
• National brand in 28 states and over 500 branches.

For full benefits details, visit https://www.marinerfinance.com/careers/benefits/.

Physical Demands

• Frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear.
• Occasionally required to move about.
• Required to be physically present in the office.
• Must occasionally lift and/or move up to twenty (20) pounds.
• Specific vision abilities include close vision and the ability to adjust focus.