Loan Recovery Officer

First Hawaiian Bank is seeking a Loan Recovery Officer to join the Loan Recovery Department.

Pay

$56,000 - $72,500/yr

Schedule

Monday - Friday, 8:00 AM - 5:00 PM (hours may vary)

Responsibilities

• Manage charged-off loans and oversee Collection Attorney and Bankruptcy functions
• Serve as primary collector for high-balance accounts, applying expertise in collections, loan recovery, and bankruptcy administration
• Manage relationships with Collection Attorneys and ensure compliance with policies and legal requirements
• Provide guidance on bankruptcy matters and collaborate with internal and external stakeholders to achieve recovery objectives
• Maintain exceptional customer service and operational excellence

Qualifications

• Bachelor's degree in Business, Finance, or related field; or equivalent work experience required
• Master's degree in Business Administration or 2 years of work experience in management of collections or consumer banking compliance preferred
• 5+ years of progressively responsible experience in collections, consumer banking, compliance, or related field
• Strong reporting and data analysis skills, including preparation of portfolio, recovery, vendor performance, and productivity reports
• Ability to analyze account-level financial information and recovery trends to support collection strategies, settlement recommendations, and recovery decisions
• Excellent verbal, written, and interpersonal communication skills for effective interaction with borrowers, attorneys, management, and business partners
• Experience building and maintaining effective working relationships with outside legal counsel and legal service providers across multiple jurisdictions
• Proficiency with legal and bankruptcy research systems and court filing systems, including Pacer, Electronic Case Files (ECF), Servicemembers Civil Relief Act (SCRA website), and Kelley Blue Book (KBB)
• Strong case management and organizational skills to prioritize competing demands and meet court, regulatory, and operational deadlines
• Ability to review legal pleadings, bankruptcy filings, court documents, and recovery-related documentation, and make sound recommendations for recovery actions
• Ability to prepare, review, and submit legal, bankruptcy, and recovery-related documentation in accordance with court requirements and deadlines
• Exercise sound judgment and discretion when handling confidential, sensitive, and legally privileged information
• Proficiency in Microsoft 365 suite (Outlook, Excel, Word, PowerPoint)
• Proficiency in collection, recovery, loan servicing, and core banking systems used to manage portfolio performance, recovery activities, and reporting