Loan Processor Team Lead

About the role

The Loan Processor Team Lead supports the Processing Manager in overseeing a team of loan processors to ensure mortgage applications are completed efficiently, accurately, and in full compliance with all federal and state regulations. This role also assists in departmental workflows, balancing team workloads, and monitoring performance to meet production and quality standards.

Responsibilities

• Assists the Processing Manager in coordinating daily workflows for the processing team while serving as a key resource for inquiries related to workflow, processing procedures, loan products, and loan officer needs.
• Assists the Processing Manager in providing leadership by training, onboarding, mentoring, and motivating loan processors to achieve productivity, quality, and compliance goals.
• Serves as the primary point of escalation for complex loan processing issues, collaborating closely with processors, underwriters, and loan officers to ensure timely and effective resolutions.
• Aid in setting up complex loan files and analyzing incoming loan files to ensure appropriate documentation.
• Assist in calculating income and asset information required per product guidelines.
• Aid in clearing non-credit prior to close conditions such as title, homeowner’s insurance, and appraisal modifications.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.

Qualifications

• Minimum of 2 years Fannie Mae, Freddie Mac, VA/USDA, & Home Equity lending experience required.
• Minimum of 5 years mortgage processing experience with a demonstrated history of working in a high-performance team required.
• Strong written and verbal communication skills when collaborating with loan officers, key stakeholders, and cross-functional management teams, ensuring clear expectations, timely updates, and effective resolution of issues throughout the loan process.
• Previous Supervisory Experience Preferred.
• Proficient in Microsoft Office products (Word, Excel, Access, PowerPoint).
• Proficient in mortgage Point of Sale (POS) and Loan Origination Systems (LOS), with extensive experience utilizing automated tools to verify employment, income, and assets through web-based applications.

Benefits

Republic Bank offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details can be found on the company website at www.republicbank.com.